Dynacare is looking for a Tele-Interviewer to join our team. In this role, you will provide high-level customer service to our clients in the insurance industry by conducting detailed medical and lifestyle history interviews over the phone. You'll be a key part of our mission to help Canadians achieve a healthy future with care and wellness solutions.
What You'll Do
- Interview insurance applicants to collect their medical and lifestyle history by completing insurance questionnaires.
- Provide a positive client experience during every interaction.
- Assist the team with scheduling tele-interview appointments based on applicant and interviewer availability.
- Follow up with applicants for any missing or additional information required, while respecting the confidentiality of their private information.
- Stay connected online with all team members and help build a positive team environment.
- Maintain quality metrics.
What We're Looking For
- A minimum of one (1) year of experience in a customer service-related role.
- Demonstrated proficiency with Word, Excel, and Outlook at an intermediate level.
- Ability to speak with confidence on the phone and document information simultaneously.
- Ability to prioritize tasks and work in a results-oriented environment.
- Ability to work alone or in a team to achieve departmental objectives.
- Post-secondary education.
Nice to Have
- Proficiency in any other spoken or written language.
- An interest in continuous learning.
Technical Stack
- Word
- Excel
- Outlook
Team & Environment
You will be part of a call center team of tele-interviewers, working collaboratively to ensure a positive experience for our clients.
Benefits & Compensation
- Compensation: $19.50 per hour.
- Health and wellness benefits program.
- Internal mobility opportunities.
- RRSP match benefits.
- Employee stock purchase program.
Work Mode
This is a permanent full-time, 100% remote position.
Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals.
