Responsibilities
- Team Leadership: Inspire and guide your team to success by leading, coaching, and managing their efforts; Set ambitious KPIs and ensure they’re met; Conduct insightful performance reviews and efficiently manage schedules to keep everything on track.
- Operations: Drive engagement initiatives, achieve hiring targets, monitor key metrics, identify and resolve process gaps, and manage escalations effectively.
- Engagement: Drive successful job matching, enhance candidate preparedness, coordinate interview schedules, and foster lasting relationships.
Requirements
- Bachelor's Degree required (or High School diploma with solid professional experience for at least 3 years)
- Excellent English communication
- At least 3 years experience in contact center/customer care
- At least 2 years tenure in Supervisory role
- Strong leadership, English skills, and workflow management
- US night shift, tool proficiency, high call volume comfort
Nice to Have
- US RPO/volume hiring, CRM/ATS use, scaling/startup experience.
- System building, large team leadership, persuasion skills.
Additional Information
- Work Hours: 11PM to 8AM
- US night shift
- 100% Onsite (BGC Taguig)
