Humana is seeking a Care Management Support Assistant to contribute to the administration of our care management and utilization management teams. You will provide non-clinical support in assessing members' needs to help achieve optimal wellness and guide members and their families toward appropriate resources.
What You'll Do
- Conduct initial outreach to members to complete Health Risk Assessments.
- Identify members’ needs and determine the level of intervention necessary to meet them.
- Assist members with resources to address immediate needs and refer to the care management team for ongoing support.
- Monitor the Care Management email box and voicemails.
- Work within defined parameters to identify work expectations and quality standards, with some latitude over prioritization and timing.
- Follow standard policies and practices that allow for some opportunity for interpretation, deviation, and/or independent discretion.
What We're Looking For
- One (1) year of administrative support experience working in the clinical or healthcare industry.
- Two (2) years of data entry experience.
- Proficiency with MS Office, utilizing multiple shared systems and platforms, and the ability to troubleshoot and resolve general technical issues.
- Proven verbal and written communication skills.
Nice to Have
- Associate degree.
- Certified Medical Assistant certification.
- Behavioral Health experience.
Technical Stack
- MS Office
Benefits & Compensation
- Compensation range: $39,000 - $49,400 per year
- Medical, dental, and vision benefits
- 401(k) retirement savings plan
- Time off including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave
- Short-term and long-term disability insurance
- Life insurance
Work Mode
This role follows a hybrid work model. We prefer candidates with residency in South Carolina.
Humana is part of a caring community focused on helping put health first.
