Mass General Brigham is hiring a Patient Services Coordinator III

Mass General Brigham is seeking a Patient Services Coordinator III to play a key role in our clinical operations. In this dynamic position, you’ll apply your administrative expertise to support exceptional patient care and ensure the efficient running of a busy practice, balancing both administrative and operational responsibilities with minimal supervision.

What You'll Do

• Serve as the first point of contact for patients by managing appointment scheduling, responding to inquiries, and maintaining accurate records.
• Act as a “Super User” for scheduling, registration, and billing systems, providing guidance to colleagues and handling advanced tasks like surgical scheduling.
• Support and guide Office and Practice Assistants to coordinate daily activities and maintain operational excellence.
• Collaborate with supervisors to oversee front desk workflows and ensure smooth day-to-day practice operations.
• Handle sensitive communications including prior authorizations, prescription refills, and test result inquiries with professionalism and discretion.
• Accept co-payments and manage related financial transactions in accordance with policy.

What We're Looking For

• High School Diploma or Equivalent.
• 3–5 years of professional office experience, ideally in a fast-paced, customer-focused environment.
• Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint.
• Knowledge of office operations and standards, including filing, copying, scanning, printing, and faxing.
• Ability to use phone systems, manage non-routine calls, and solve routine issues effectively.
• Strong written and verbal communication skills for composing correspondence, taking accurate messages, and conveying information.
• Excellent time management and organizational skills to manage multiple tasks, follow protocols, and work within systems.
• Ability to proofread and edit written documents.

Technical Stack

• MS Office: Advanced Outlook, Word, Excel, PowerPoint

Benefits & Compensation

• Comprehensive benefits.
• Career advancement opportunities.
• Differentials, premiums, and bonuses as applicable.
• Recognition programs.
• Compensation: $18.99 - $27.17/Hourly.

Work Mode

This role is onsite at 2014 Washington Street.

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.