Responsibilities
- Organize and manage provider calendars for virtual consultations, optimizing appointment scheduling and reducing conflicts.
- Track upcoming telehealth sessions, verify availability of patients and providers, and resolve any technical difficulties.
- Communicate with lab partners to coordinate test requests, monitor results, and relay lab findings to clinicians and patients efficiently.
- Work with pharmacy networks to process prescription submissions, renewals, and respond to medication-related questions.
- Monitor and prioritize patient messages through digital systems, ensuring timely responses and proper routing to clinical staff.
- Refer time-sensitive or complicated cases to the appropriate care team personnel, while keeping patients updated on action plans.
- Deliver compassionate and professional support to patients, addressing inquiries about appointments, lab work, medications, and follow-up care.
- Guide patients in using telehealth tools, including resolving common technical issues and advising on best practices for virtual visits.
- Keep electronic health records accurate and current, maintaining data quality and adherence to privacy standards.
- Identify areas for process improvements and enhanced patient experiences, proposing actionable suggestions to management.
- Follow all applicable healthcare regulations and organizational policies, including HIPAA and data protection requirements.
- Attend team meetings to review patient feedback, resolve operational issues, and contribute to quality improvement efforts.
Benefits
- Medical insurance
- Dental insurance
- Vision care
- Life insurance coverage
- Flexible vacation and time-off options
- Fully remote work setup
Work Arrangement
Remote (Worldwide)
Responsibilities
- Organize and manage provider calendars for virtual consultations, optimizing appointment scheduling and reducing conflicts.
- Track upcoming telehealth sessions, verify availability of patients and providers, and resolve any technical difficulties.
- Communicate with lab partners to coordinate test requests, monitor results, and relay lab findings to clinicians and patients efficiently.
- Work with pharmacy networks to process prescription submissions, renewals, and respond to medication-related questions.
- Monitor and prioritize patient messages through digital systems, ensuring timely responses and proper routing to clinical staff.
- Refer time-sensitive or complicated cases to the appropriate care team personnel, while keeping patients updated on action plans.
- Deliver compassionate and professional support to patients, addressing inquiries about appointments, lab work, medications, and follow-up care.
- Guide patients in using telehealth tools, including resolving common technical issues and advising on best practices for virtual visits.
- Keep electronic health records accurate and current, maintaining data quality and adherence to privacy standards.
- Identify areas for process improvements and enhanced patient experiences, proposing actionable suggestions to management.
- Follow all applicable healthcare regulations and organizational policies, including HIPAA and data protection requirements.
- Attend team meetings to review patient feedback, resolve operational issues, and contribute to quality improvement efforts.
Benefits
- Medical insurance
- Dental insurance
- Vision care
- Life insurance coverage
- Flexible vacation and time-off options
- Fully remote work setup
