Maximus Health is seeking a Care Coordinator to play an instrumental role in delivering a seamless care experience for our patients. In this remote position, you will be a key contributor to our patient concierge team, focusing on efficient coordination and empathetic support.

What You'll Do

Coordinate and maintain provider schedules for video consultations, ensuring efficient appointment booking and minimizing conflicts.
Monitor upcoming telehealth appointments, confirm availability, and troubleshoot technical issues.
Liaise with laboratory partners to manage test orders, track results, and ensure timely communication of outcomes.
Collaborate with pharmacy partners to facilitate prescription orders, refills, and address medication-related inquiries.
Oversee and triage patient messages in digital platforms, ensuring prompt and appropriate responses.
Escalate urgent or complex issues to the appropriate care team members while keeping patients informed.
Provide friendly and empathetic support to patients, answering questions related to appointments, lab tests, prescriptions, and follow-ups.
Educate patients on telehealth platform use and troubleshoot basic technical issues.
Maintain accurate electronic health records, ensuring data integrity and confidentiality.
Identify opportunities to streamline workflows and enhance patient experiences, bringing recommendations to leadership.
Ensure compliance with all relevant healthcare regulations and company policies, including HIPAA.
Participate in team meetings to review feedback, address operational challenges, and discuss quality improvement.

What We're Looking For

1–3 years of experience in a care coordinator, healthcare administration, or telehealth support role.
Familiarity with EHR systems, telehealth platforms, scheduling software, and basic troubleshooting of technical issues.
Excellent verbal and written communication skills to coordinate with patients, providers, and partners.
Strong attention to detail and ability to manage multiple tasks efficiently in a fast-paced, digital environment.
Empathetic, patient-focused approach with a commitment to delivering high-quality care and exceptional experiences.
Understanding of healthcare regulations, especially HIPAA and data privacy guidelines.