Centene Management Company LLC is looking for a Care Coordinator II to support care management activities and ensure service delivery, continuity of care, and member satisfaction. You will interact with members via phone or home visits to discuss care plans and provide education, while coordinating care activities and serving as support for member and provider inquiries.
What You'll Do
- Provide outreach to members via phone or home visits to engage members, discuss care/service plans, and offer ongoing education.
- Coordinate care activities based on the care plan/service plan, working with healthcare and community providers and partners to accommodate changes.
- Serve as support on member and/or provider inquiries, requests, or concerns related to the care plan/service plan.
- Communicate with care managers, practitioners, and others to facilitate member services and ensure continuity of care/service.
- May support performing service assessments/screenings for members and documenting care needs.
- Support documenting and maintaining member records in accordance with state and regulatory requirements.
- Follow standards of practice and policies compliant with contractual requirements and regulatory guidelines.
- Identify needs and make referrals to Care Manager, community based organizations, and Disease Manager.
- Provide education on benefits and resources available.
What We're Looking For
- High School diploma or GED.
- 1 – 2 years of related experience.
- For Arkansas Total Care plan: Designated as safety sensitive in Arkansas. Requires a driver's license, child and adult maltreatment check (before hire and recurring), and a drug screen (at time of hire and recurring). Must reside in AR or a border city. Travel requirement: 30%.
Nice to Have
- Behavioral Health (BH) experience.
Benefits & Compensation
- Compensation: $17.50 - $27.50 per hour.
- Health insurance.
- 401K and stock purchase plans.
- Tuition reimbursement.
- Paid time off plus holidays.
- Flexible approach to work with remote, hybrid, field, or office work schedules.
Work Mode
This is a field-based position covering Arkansas County, with additional coverage in Jefferson, Phillips, and Monroe counties in Arkansas.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
