Modivcare is seeking a Care Center Representative to provide comfort, support, and peace of mind during critical moments. You will be at the front line of our service-oriented team, answering emergency calls and monitoring medical alerts with genuine care.
What You'll Do
- Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses.
- Provide compassionate customer support using both scripted and non-scripted responses.
- Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
- Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
- Communicate with empathy, respect, and patience to ensure a positive experience for our members.
- Verify and update customer information in the system to ensure records are accurate.
- Troubleshoot alarm systems and report issues to ensure timely maintenance.
- Proactively inquire about and recommend preventative healthcare services to members.
- Manage access to highly sensitive materials and maintain strict confidentiality.
- Talk and type simultaneously while navigating multiple screens and systems efficiently.
- Successfully complete new hire training and pass all required compliance testing.
- Perform other duties as assigned.
What We're Looking For
- High School Diploma or GED.
- 0–1 year of customer service experience.
- Exceptional customer service and interpersonal skills.
- Strong oral and written communication abilities.
- Ability to remain calm and empathetic in high-pressure situations.
- A self-motivated attitude with the ability to work independently and collaboratively.
- Proficient typing skills (35 WPM).
- Ability to toggle between multiple screens and systems efficiently.
- Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
- Willingness to work weekends, overtime, and flexible hours as needed.
- Minimum internet speeds of 25Mbps download and 5Mbps upload required.
- Must live in Iowa.
Nice to Have
- Customer service experience in a contact center or healthcare settings.
- Familiarity with customer service software and CRM systems.
Technical Stack
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Customer service software
- CRM systems
Benefits & Compensation
- Compensation starting at $15/hr.
- Medical, Dental, and Vision insurance.
- Employer Paid Basic Life Insurance and AD&D.
- Voluntary Life Insurance (Employee/Spouse/Child).
- Health Care and Dependent Care Flexible Spending Accounts.
- Pre-Tax and Post-Tax Commuter and Parking Benefits.
- 401(k) Retirement Savings Plan with Company Match.
- Paid Time Off.
- Paid Parental Leave.
- Short-Term and Long-Term Disability.
- Tuition Reimbursement.
- Employee Discounts (retail, hotel, food, restaurants, car rental and much more).
Work Mode
This is a remote position. Candidates must reside in Iowa.
Modivcare is an Equal Opportunity Employer. We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law.
