TD Bank is hiring a Capacity Planning, Business Process Manager II

TD Bank is seeking a Capacity Planning, Business Process Manager II to independently build and maintain multi-year capacity plans, providing staffing recommendations and headcount projections. As a subject matter expert, you will drive process improvements and conduct analytics to identify operational inefficiencies across multiple businesses.

What You'll Do

• Independently build and maintain multi-year capacity plans for multiple businesses to make staffing recommendations and headcount projections.
• Forecast volumes, work rates, and attrition as needed, tracking accuracy and updating projections.
• Work with front line managers to understand monthly performance results, plan for demand and productivity changes, and make staffing recommendations to senior managers and executives.
• Complete monthly reporting activity for executive presentations.
• Conduct analytics to identify operational inefficiencies and recommend changes to staffing plans.
• Work with peers across the organization to gather results/inputs and implement fair performance improvement targets into capacity plans.
• Act as an owner of the capacity planning process by identifying opportunities for improvement and independently driving advancement of the team's process and tools.
• Provide mentorship and collaboration with peers and partners.
• Facilitate the documentation of all processes and controls.
• Define, design, and support process improvement initiatives across multifunctional areas.
• Leverage and partner with IT, Ops Innovation and Excellence, Risk Management and other teams to drive improvements.
• Identify points of process risks or potential failure and make recommendations to control risk.
• Manage the technology change control process as needed.
• Work on, and occasionally lead, special projects as needed.
• Gather, prioritize and explain user requirements to support project activities, process improvements, and systems development.
• Serve as a consultant, providing advice, business expertise, and recommendations on business and/or operational processes.
• Represent the business and provide coordination on high risk/impact, major projects, and/or operational processes.
• Use project management software/tools and applicable templates to prepare documentation, track, monitor and report information.
• Lead and manage a team of direct reports, ensuring continuous development through ongoing coaching and feedback.

What We're Looking For

• Bachelor's degree.
• 7+ years of bank operations experience.
• Advanced Excel experience.
• Strong PC skills including Microsoft Suite software.
• Skilled in research, analysis, problem solving, metrics, and reporting.
• Ability to identify process gaps and weaknesses.
• Strong interpersonal and influence skills to enable change without direct control.
• Ability to prepare and present findings and recommendations in a methodical manner.
• Skilled in time management and driving tasks to completion.
• Strong verbal and written communication skills.
• Demonstrates leadership skills.
• Ability to consult on the largest and most complex projects.

Nice to Have

• Aptitude and training in Lean, Six Sigma and AOM with goal of getting some level of certification and expertise.

Technical Stack

• Microsoft Excel (Advanced)
• Microsoft Suite

Team & Environment

This role is part of the Enterprise Enabling Functions.

Benefits & Compensation

• Compensation range: $91,000 - $136,240 USD.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off (Vacation PTO, Flex PTO, and Holiday PTO).
• Banking benefits and discounts.
• Career development.
• Reward and recognition.
• Regular development conversations, training programs, and mentoring programs.

Work Mode

This position is located in Phoenix, Arizona, United States of America.

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.