CROSS BORDER TALENTS is hiring a Cantonese speaking support agent - MY1

The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels. The CSS will be the primary contact for customers using the client’s website shopping channel. The CSS lives the values of our client which are: - 1. Responsibility: The CSS represents the client and is the face of the brand to the outside world. 2. Quality and a Passion for Excellence: We always want to shoot for the best possible result. The CSS is expected to project a professional company image through various communication channels. • CSS represents the brand, the culture, and the values of the client • Your attitude and how you behave will determine how our client is perceived by its customers • It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times • Customer concerns must be handled positively and professionally • Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers Responsibilities and Accountabilities • Support customers to place online orders with the client • Provide timely support to customers through available communication channels (inbound phone calls and email) • Process payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times • Proactively support customers to mitigate the risk of damage to the client’s brand and customer loyalty • Identify and escalate priority issues through appropriate channels as and when necessary • Work harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience • Maintain and improves quality of service by sharing suggestions and recommendations • Keep job knowledge and skills up to date by attending training and continuously learning • Meet all key performance indicators set by the company and client • Adhere to the policies and procedures set by the company and client