As a Field Service Engineer, you will play a key role in deploying, maintaining, and optimizing advanced scientific systems at customer sites. Your responsibilities include on-site installation, configuration, and repair of integrated hardware, software, and network solutions, ensuring seamless operation across diverse environments.
Key Responsibilities
- Perform on-site setup, calibration, and optimization of system components, including peripherals and communication modules
- Diagnose and resolve technical issues affecting performance, minimizing operational downtime
- Conduct routine maintenance and emergency repairs to uphold system reliability
- Advise clients on best practices for preventive maintenance and system configurations
- Proactively monitor equipment to identify and resolve potential issues before they impact operations
- Collaborate with support, sales, and R&D teams to develop effective customer solutions
- Escalate and manage technical challenges, serving as a point of expertise within the organization
- Deliver training sessions for customers or fellow engineers when required
- Support credentialing processes to ensure access to customer facilities as needed
Qualifications
Applicants should hold a Bachelor’s or Master’s degree in Chemistry, Chemical Engineering, or Biomedical Engineering. Relevant postgraduate certifications may be required. A minimum of three years of applicable experience is expected, along with strong communication abilities and a cooperative mindset. Familiarity with third-party technologies is a plus.
Work Environment
This role follows a hybrid model with flexibility to work remotely. You must meet credentialing standards set by customers and vendors to access on-site locations. The organization values diversity, inclusion, and continuous technical development, fostering a culture of collaboration and excellence.
Equal Opportunity
We are committed to fair and inclusive hiring practices. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or other protected characteristics under applicable laws.
