Work remotely as a full-time call centre agent dedicated to advancing the missions of leading Canadian charitable organizations. This role centers on meaningful conversations with existing supporters, expressing gratitude, renewing event involvement, and inviting individuals to commit to monthly donations. You'll also help connect children with sponsors, contributing directly to impactful global causes.
What You’ll Do
- Engage with donors in a genuine, low-pressure way to strengthen their connection to charitable work
- Support fundraising efforts by renewing event participants and welcoming new contributors
- Encourage sustainable giving by inviting donors to become monthly supporters
- Help identify new child sponsorship opportunities through empathetic outreach
- Collaborate with a motivated team focused on results and positive donor experiences
- Bring creativity into each interaction to make every call memorable and uplifting
What You’ll Need
- At least two years of experience in customer service or a call centre environment
- Full-time availability: Monday to Thursday (1:00 PM – 10:00 PM EST), Friday (10:00 AM – 7:00 PM EST), and occasional Saturday shifts (10:00 AM – 5:00 PM EST)
- A reliable, high-speed cabled internet connection (minimum 25 mbps down / 5 mbps up)
- A newer Windows PC or laptop (Apple/Mac not supported), USB headset, and webcam
- A quiet, professional home office space conducive to consistent performance
- Strong communication skills and a genuine interest in connecting with people
- Self-motivation and technical independence to manage remote responsibilities effectively
What’s Offered
- Hourly wage between $20.00 and $24.00, with bonus potential
- Comprehensive, fully paid training program
- Health benefits available after three months
- Ongoing learning through workshops, lunch-and-learns, and team activities
- Consistent scheduling with permanent full-time hours
- Opportunities for professional development and career growth
- A positive, creative, and supportive team culture that values performance and engagement
Our Commitment to Inclusion
We value diversity and are committed to equity in employment. All qualified applicants are encouraged to apply, and we provide accommodations upon request throughout the hiring process. We do not tolerate discrimination based on disability, race, religion, national origin, age, sex, sexual orientation, gender identity, or veteran status.
