The Call Center Representative will engage prospective clients via outbound calling to set appointments for Bath & Cabinet Experts, a leader in home improvement solutions. This is a full-time remote position ideal for individuals passionate about sales and growing their career in a performance-driven, supportive environment.
What You'll Do
- Responsible for engaging with prospective clients with the goal of setting appointments for the sales team
- Be a subject matter expert and be able to communicate the value of company products and services to help educate prospective clients
- Handle a high volume of inbound/outbound calls and meet performance goals of converting calls to appointments
- Follow the designated sales process for appointment setting including confirming full and accurate client information
- Ensure all activity and information is accurately logged in CRM
- Provide a high level of customer service to ensure each prospective client and potential customer has a positive experience with Bath & Cabinet Experts
What We're Looking For
- MUST HAVE PREVIOUS HOME IMPROVEMENT EXPERIENCE IN A CALL CENTER SETTING TO BE CONSIDERED
- High School diploma or equivalent required
- 1+ year of call center experience required
- Must be able to work independently in a fast-paced environment
- Excellent phone and communication skills
- Be energetic and have a positive attitude
- Must be task oriented and driven to meet and exceed goals
- Candidates must be available to work during Eastern Standard Time hours
Nice to Have
- Prior experience in a multi-product sales environment preferred
- Background in home improvement inside sales strongly desired
- Experience with Lead Perfection CRM a plus
Technical Stack
- Lead Perfection CRM
Benefits & Compensation
- Full-time W2 employment with competitive pay and several bonus opportunities
- Comprehensive benefits package: Medical, Dental, Vision, Life Insurance, and 401(k) with up to 4% company match
- Paid Time Off including paid holidays and your birthday off!
- Flexible remote schedule with weekend availability
- Ongoing training to grow your skills
- Work in a supportive, award-winning company that values people and performance
Work Mode
- Remote position with flexible schedule
- Weekend availability required
- Must work during Eastern Standard Time hours
At Bath & Cabinet Experts, we are an equal opportunity employer committed to diversity and inclusion in the workplace. We celebrate all cultures, backgrounds, and perspectives and are dedicated to building a supportive environment for all employees.
