About the Role
Leads and manages the business unit responsible for VMS-ESN operations, ensuring alignment with strategic goals, driving performance improvements, and overseeing cross-functional teams to deliver consistent results.
Responsibilities
- Direct the strategic planning and execution for the VMS-ESN business unit
- Ensure operational efficiency across assigned departments
- Manage performance metrics and key performance indicators
- Lead cross-functional teams to achieve business objectives
- Oversee budgeting and financial planning processes
- Drive continuous improvement initiatives
- Maintain compliance with organizational policies and standards
- Foster collaboration between departments
- Support change management efforts
- Develop and implement operational strategies
- Monitor service delivery outcomes
- Ensure alignment with corporate governance frameworks
- Lead workforce planning and resource allocation
- Promote a culture of accountability and results
- Manage stakeholder relationships within the unit
- Evaluate risks and implement mitigation strategies
- Oversee reporting structures and data accuracy
- Guide project execution from initiation to closure
- Ensure adherence to quality standards
- Support talent development within the team
- Drive innovation in service delivery models
- Maintain focus on customer satisfaction metrics
- Coordinate with senior leadership on strategic priorities
- Ensure timely resolution of operational issues
- Promote data-driven decision-making across teams
Compensation
Competitive salary and benefits package
Work Arrangement
Full-time position with on-site or hybrid availability as required
Team
Part of a specialized unit focused on operational excellence and service delivery
Leadership Expectations
- Set clear direction for the business unit
- Ensure team alignment with organizational goals
- Model ethical and professional behavior
- Drive engagement and accountability
Performance Metrics
- Monitor KPIs for operational performance
- Track financial and service delivery outcomes
- Report progress to senior management
- Implement corrective actions when needed
Not specified
