Join a forward-thinking team as a Business Travel Consultant, where your expertise in global distribution systems directly supports business travelers across North America. Working remotely, you’ll use Amadeus to manage flight, hotel, car, and rail bookings, ensuring accuracy and efficiency while delivering a consistently high level of service.
What You’ll Do
- Use Amadeus and other GDS platforms to assist B2B clients with travel planning and on-demand booking support
- Collaborate with suppliers and internal partners to resolve booking discrepancies and service challenges quickly
- Anticipate potential issues and take initiative to address them before they impact the customer
- Apply company policies effectively while also identifying creative solutions when standard procedures fall short
- Document customer feedback and share insights to help improve service delivery and operational practices
- Support team goals related to customer satisfaction and retention in the NAM region
- Stay current with new product updates and platform enhancements to maintain technical proficiency
- Work with cross-functional teams to define and refine best practices in travel operations and customer care
What We’re Looking For
- Fluency in written and spoken English
- Familiarity with North American business norms and service expectations
- Proven experience using Amadeus or similar GDS platforms for flights, hotels, cars, and trains
- Background in the corporate or business travel sector
- Demonstrated commitment to going beyond standard service to deliver exceptional client experiences
- Experience with other GDS systems is a strong advantage
What’s Offered
- Competitive annual salary ranging from $50,000 to $59,000, with eligibility for stock options
- 20 vacation days and 12 public holidays to support work-life balance
- Choice of three medical plans, including HSA options with company contributions
- Comprehensive benefits from day one: dental, vision, and gym membership via Wellhub
- Life and disability insurance coverage starting on your first day, with voluntary upgrades available
- 401(k) plan with company matching to support long-term financial goals
- Discounts on pet insurance for added peace of mind
- Access to mental health and coaching through Spring Health, including 12 therapy and 12 coaching sessions annually for you and family
- Paid parental leave of 12–16 weeks
- Relocation support if moving to one of our designated hubs
- Invitations to company-wide events that foster connection and culture
Work Environment
This is a remote role with a hybrid onboarding component requiring one week onsite in Chicago. You’ll work on fixed rotational shifts between 8:00 am and 8:00 pm, scheduled in four-week cycles. Weekend availability is required as part of the rotation. The position supports locations in Massachusetts, Illinois, Florida, New Jersey, and New Hampshire, with 40 hours of work expected weekly.
Our Culture
We value ownership, curiosity, and impact. Team members are encouraged to think ahead, act with purpose, and contribute to a unified approach across departments. Our focus is on shaping how people experience work—through service excellence, collaboration, and a mindset oriented toward continuous improvement.
Equal Opportunity
We believe diversity strengthens our team. It doesn’t matter who you are or where you come from—what matters is what you bring. We welcome all applicants and are committed to building an inclusive workplace where everyone belongs.
