Agent is looking for a Business Systems Lead to design, architect, and manage the workflows that support our scaling user base from 100 to 2000+ members. Your focus will be on streamlining onboarding, managing communications, and implementing automation to reduce friction across our operational teams.
What You'll Do
- Architect and implement CRM systems and workflows to manage and integrate backend fulfillment systems and user-facing experiences.
- Automate and streamline multi-step onboarding processes for new members.
- Integrate and optimize via communication channels.
- Collaborate with leadership and cross-functional teams to align workflows with broader operational goals.
- Continuously assess and refine systems to remove friction and improve user experience.
What We're Looking For
- Proven experience designing and deploying custom CRM systems and workflow automations.
- Advanced proficiency with Airtable, Make (Integromat), GoHighLevel or similar CRMs.
- Strong operations background at fast-moving, high growth startups.
- Ability to map out and streamline complex workflows with high-volume user interactions.
- Strategic thinker with high attention to detail and a bias for action.
- Comfortable working autonomously and making high-level decisions.
- Excellent English communication skills, both written and verbal.
Nice to Have
- Startup experience.
- Fast-moving and resourceful.
- Systems thinker who thrives in ambiguity.
- Highly organized and self-directed.
- Strong problem-solver with a hands-on approach.
Technical Stack
- GoHighLevel
- Airtable
- Calendly
- Make
- Zapier
Team & Environment
You'll join a lean, core team scaling quickly, working with cross-functional teams.
Benefits & Compensation
- Compensation: $3,500 – $5,000 USD/month
Work Mode
This is a fully remote position open to candidates based in Latin America.
Agent is an equal opportunity employer.
