Kustomer is hiring a Business Systems Engineer

Kustomer is seeking a Business Systems Engineer to own and execute the GTM systems roadmap. You will be responsible for designing, building, and scaling the architecture that powers our growth, combining deep Salesforce expertise with a builder’s mindset. This role leverages automation and AI to streamline workflows, elevate data quality, and unlock smarter decision-making across our GTM teams.

What You'll Do

• Partner with GTM leaders to translate business strategy into scalable systems design and technical solutions.
• Define and maintain the GTM systems architecture, ensuring integration, scalability, and data integrity across the tech stack.
• Drive the AI strategy for GTM systems, identifying and implementing opportunities to enhance productivity, decision-making, and process automation.
• Develop the long-term technical roadmap, balancing immediate business needs with future scalability, efficiency, and innovation.
• Own configuration, administration and continuous improvement of core GTM systems including Salesforce, Gong, Clari, CPQ and related tools.
• Build and maintain integrations with adjacent systems (e.g. Zuora, Jira, BI tooling, OpenAI) to ensure seamless workflows and data flows.
• Design and implement advanced technical configurations across Salesforce and related platforms, including SOQL queries, Apex development, automation scripts, and complex workflow rules.
• Evaluate, select, and implement new GTM tools and technologies to support evolving business needs.
• Ensure system reliability, security, and compliance, partnering with IT and Security as needed.
• Evolve and maintain custom AI solutions (e.g., GPTs, AI assistants) that support RevOps, Sales, and CX use cases.
• Identify, build and maintain workflow automations that reduce manual work and improve accuracy across the business.
• Create and maintain data governance frameworks to ensure high standards of data quality, consistency, and compliance across GTM systems.
• Develop and maintain detailed system documentation, including technical specifications, process flows, and configuration guides.

What We're Looking For

• 6+ years of experience in business systems or GTM technology roles within high-growth SaaS.
• Deep Salesforce admin expertise.
• Proficiency in SQL, SOQL, and at least one scripting language (e.g. Python, JavaScript, Apex).
• Experience designing, implementing, and scaling AI-driven automations and workflow solutions.
• Proven ability to influence stakeholders, drive cross-functional initiatives, and translate business needs into scalable technical solutions.
• All roles at Kustomer may involve handling sensitive personal data.

Nice to Have

• Salesforce Certified Advanced Administrator and / or Salesforce Certified Platform App Builder certifications.

Technical Stack

• Salesforce, Gong, Clari, CPQ, Zuora, Jira, BI tooling, OpenAI
• SQL, SOQL, Python, JavaScript, Apex

Benefits & Compensation

• Competitive salaries
• Stock options
• 100% healthcare coverage (U.S.)
• 401K (U.S.)
• WiFi and Mobile reimbursement
• Generous vacation policy
• Pension (UK)
• Supplemental health insurance (UK)

Work Mode

This role is remote friendly and open to candidates located in the U.S.

We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.