Breadcrumb is hiring a Business Systems and Operations Manager

Breadcrumb is hiring a Business Systems and Operations Manager to own and evolve our internal technology stack as we scale. In this hands-on, versatile mid-to-senior role, you will be responsible for understanding user needs, identifying requirements, and designing and implementing changes to build robust, integrated, and scalable system foundations across the business.

What You'll Do

• Own and optimize the configuration, governance, and integration of Breadcrumb’s internal business systems across all departments.
• Spend roughly half of your time on HubSpot, with the remainder on other business systems such as Notion, Maxio, Mammoth, Slack, Google Workspace, Rippling, DEEL IT, Jumpcloud, Atlassian, and Github.
• Understand and design system architecture—defining where data should be created, edited, stored, and surfaced across platforms, particularly HubSpot and Maxio.
• Ensure systems communicate effectively, understanding data flows and native integrations without needing to personally code them.
• Implement and govern a robust, effective change control system for business system configuration changes, ensuring proper safeguards, approval, and prioritization frameworks are in place.
• Work with Finance, Commercial, and Operations leadership to implement key strategic initiatives across the business.
• Champion practical AI adoption internally by identifying simple automation opportunities and partnering with internal champions to implement efficiency improvements.
• Support a global team across time zones, operating flexibly outside traditional 9–5 structures when needed.

What We're Looking For

• 3–5 years’ experience in a startup or scale-up progressing through key growth stages.
• Proven experience owning HubSpot in a scaling organization (essential).
• Experience implementing structured system changes in high-growth environments.
• Experience working across global teams and time zones.
• Systems architecture thinking—clear on where data should live, be edited, and how it should flow across platforms, including finance systems.
• Ability to turn messy, unclear processes into scalable, intuitive workflows that make colleagues’ lives easier.
• Cross-functional process alignment across Sales, CX, Operations, and Finance.
• Strong stakeholder partnership and internal influence; able to bring people along the journey.
• Clear communication across entrepreneurial, fast-moving, global teams.
• RevOps or FinOps environments within SaaS scale-ups.
• SaaS integrations, including APIs, native integrations, and middleware fundamentals.
• CRM best practice and data governance principles.

Nice to Have

• Subscription billing and finance workflows (Maxio helpful but not essential).

Technical Stack

• HubSpot, Notion, Maxio, Mammoth, Slack, Google Workspace, Rippling, DEEL IT, Jumpcloud, Atlassian, Github

Benefits & Compensation

• Impact at scale: Your work will directly support hundreds of thousands of construction workers globally.
• Collaborative culture: Work alongside a talented, supportive team where ideas are valued.
• Growth opportunities: As we scale, you’ll grow too—shaping not just our product but also our engineering culture. We have a dedicated growth and development budget for every team member.
• Flexible, modern environment: We value autonomy, continuous learning, and building for the future. We offer great flexibility options, a wellness spend for each team member, an EAP provider, and paid mental health leave.

Work Mode

This is a global position supporting a distributed team across time zones.

At Breadcrumb, we are committed to building an inclusive workplace that values diversity of thought and perspective, and reflects a wide range of experiences and ideas. We consider all qualified applicants based on merit, skills, and potential, without discrimination based on any legally protected attributes or status.