Wrike is looking for a Business Systems Analyst to join our Business Systems team within the Revenue Operations organization. In this role, you will be instrumental in optimizing our sales technology ecosystem and driving system enhancements that directly support our go-to-market (GTM) strategy and sales productivity.

What You'll Do

Serve as an administrator for our Salesforce instance, ensuring data integrity, providing user support, and driving ongoing system optimization.
Optimize and maintain the sales technology stack, including Salesforce, CPQ, and sales enablement tools, to support GTM strategy and OKRs.
Collaborate with GTM leadership and cross-functional teams to identify, implement, and track system enhancements that drive sales productivity and efficiency.
Lead deep-dive root cause analysis on sales process bottlenecks and system-related business challenges.
Partner with Sales, Customer Success, and Salesforce Developer teams to develop, automate, and improve business-critical sales reporting and dashboards.
Project manage and prioritize key sales systems initiatives, including new tool rollouts, integrations, and process improvements.

What We're Looking For

2+ years of experience in sales systems, sales operations, or business operations roles, preferably at SaaS companies with a B2B sales motion.
Hands-on experience as a Salesforce administrator, including user management, configuration, workflow automation, and reporting.
Strong problem-solving, process mapping, and written/verbal communication skills.
Experience using data and systems to drive insights and business decisions; familiarity with CRM administration and data visualization tools like Tableau, Looker, or Domo.
Ability to influence without authority and strong stakeholder management skills.
Advanced spreadsheet skills and experience with process documentation.
Strong attention to detail and organizational skills with the ability to scope and deliver systems projects independently end-to-end.
Excellent communication and critical thinking skills to understand and improve GTM systems and processes.

Nice to Have

Intermediate SQL skills.
Experience with system integrations or automation tools like Zapier or Workato.

Technical Stack

Salesforce
CPQ
Tableau, Looker, Domo
SQL
Zapier, Workato

Team & Environment

You will be part of the Business Systems team within the Revenue Operations organization.

Benefits & Compensation

Paid Time Off programs for Vacation, Holidays, and Volunteering.
Medical, Dental, and Vision health insurance plans.
Life insurance plan.
Paid Parental Leave (18 weeks for mothers giving birth, 4 weeks for other parents).
Employee Assistance Program.

Work Mode

This is a hybrid role based in Costa Rica, with remote flexibility.

We are customer-focused, collaborative, creative, and committed. We believe in ownership at all levels and strive for success through continuous innovation.