Evernorth Health Services, a division of The Cigna Group, is looking for a Business Process Engineer to partner with market teams, segment leadership, and cross-functional partners. In this role, you will design, document, and improve the end-to-end processes that enable new deployments, renewals, and other key initiatives, focusing on engineering and operationalizing workflows for emerging solutions.

What You'll Do

Maintain awareness of evolving strategies and translate strategic direction into aligned process requirements.
Evaluate market, segment, and product strategies to identify process impacts, capacity constraints, and timeline considerations.
Lead the creation and documentation of detailed process requirements to ensure accurate and efficient implementation.
Identify out-of-scope capabilities and communicate process limitations and enhancement opportunities to stakeholders.
Continuously assess operational risks and bottlenecks; implement mitigation plans and initiate reengineering where necessary.
Collaborate with functional process owners to ensure alignment and commitment to process timelines and standards.
Maintain all process-related documentation, including process maps, SOPs, RACI charts, and status reports.
Serve as a key contributor to training, communication, and testing plans by providing process expertise.
Coordinate and execute post-implementation process monitoring and reporting to ensure sustainable performance.
Drive process adjustments to support the closure of post-implementation issues.
Integrate lessons learned into future-state process designs and deployment plans.

What We're Looking For

Bachelor’s degree or higher strongly preferred or equivalent work experience required.
Strong process engineering and project management skills, including process mapping, workflow optimization, and cross‑functional coordination.
Demonstrated ability to deliver sustainable process improvements with measurable outcomes.
Proven ability to lead within a matrix environment, working effectively with internal teams and external partners.
Comfort navigating ambiguity, strong analytical and problem‑solving skills, and excellent written and oral communication.

Nice to Have

5+ years of experience in healthcare, operations, engineering, or process improvement environment.
Six-Sigma Greenbelt training or certification.

Benefits & Compensation

Annual compensation range: $112,100 - $186,800 USD.
Comprehensive health-related benefits including medical, vision, dental, and well-being programs starting day one.
401(k) plan.
Company paid life insurance.
Tuition reimbursement.
Minimum of 18 days of paid time off per year plus paid holidays.
Annual bonus plan eligibility.

Work Mode

This position is hybrid remote. Candidates may be based near our offices in Bloomfield, CT; Chattanooga, TN; Denver, CO; St Louis, MO; or Scottsdale, AZ.

Evernorth is dedicated to improving the health and vitality of those we serve. Qualified applicants will be considered without regard to race, color, age, disability, sex, pregnancy or related medical conditions, sexual orientation, gender identity, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status, or any other characteristic protected by applicable equal employment opportunity laws.