The Business Operations Specialist is responsible for managing order and contract processes, ensuring accuracy and compliance with Sales and Finance guidelines. This role also supports finance operations, customer account management, and process improvements within EAC Product Development Solutions.
What You'll Do
- Review and process incoming customer orders for accuracy, completeness, and compliance with Sales and Finance guidelines
- Consult with Sales on nonstandard deal structures, pricing models, and contract terms
- Audit customer contracts and ensure billing systems accurately reflect all contract terms
- Participate in resolving complex order issues in partnership with management
- Ensure timely and accurate invoices for recurring and usage-based billing models
- Maintain high data integrity across CRM systems
- Conduct credit evaluations for new and prospective customers
- Set up, provision, and manage customer accounts in billing and CRM systems
- Identify and implement improvements to operational workflows and system automation
- Support internal audits and compliance initiatives related to contracts, billing practices, and customer data management
- Assist with Accounts Receivable functions as requested
- Assist with financial review and special projects as needed
- Perform other duties as assigned based on company needs
Technical Stack
- CRM systems
- billing systems
