Trivium Group is seeking a Business Operations Manager to run the day-to-day operations of Bloom & Bond and build the operational backbone for sustainable growth. This is a high-ownership role with direct impact, responsible for turning complexity into clarity across systems, people, and supply chain.
What You'll Do
- Build, document, and maintain SOPs for every role and process inside Notion.
- Audit current workflows and identify bottlenecks.
- Create systems that remove reliance on tribal knowledge.
- Maintain operational dashboards and KPI trackers.
- Use AI tools to automate and optimize repetitive processes.
- Serve as the primary day-to-day point of contact for the team.
- Run weekly team standups and structured 1:1 meetings.
- Track KPIs using role-based scorecards and conduct performance reviews.
- Lead underperformance conversations and manage PIPs when needed.
- Process contractor and team payments accurately and on time.
- Manage the hiring pipeline when new roles open.
- Oversee recruiter relationships and maintain updated job descriptions.
- Build structured onboarding plans for every new hire.
- Own inventory tracking, demand forecasting, and reorder cycles.
- Coordinate freight logistics and manage 3PL relationships and SLAs.
- Prevent stockouts and overstock through forecasting accuracy.
- Track recurring operational expenses and deliver a monthly OPEX summary.
- Monitor budget vs. actuals, flag discrepancies, and support data-driven decisions.
What We're Looking For
- 2+ years in Operations or Project Management within e-commerce or DTC.
- Advanced Notion and/or ClickUp user.
- Actively uses AI tools daily to build systems and automate workflows.
- Experience managing remote teams across time zones.
- Hands-on supply chain experience (inventory, 3PL, freight, forecasting).
- Comfortable reading and interpreting basic financial reports.
- Experience managing hiring pipelines.
Nice to Have
- Scaling a DTC brand from early growth to structured operations.
- Building KPI dashboards and operational scorecards.
- Implementing automation using AI tools.
- Multi-vendor and multi-channel supply chain exposure.
Technical Stack
- Notion
- ClickUp
- AI tools
Benefits & Compensation
- Salary: $50,000 – $70,000 per year
Work Mode
This is a fully remote position, open to candidates globally.
We are an equal opportunity employer.
