Lead cross-functional initiatives that improve quality, reduce operational defects, and increase scalability across the business.
Build and maintain reporting rhythms and dashboards that give leadership real-time visibility into CS health, KPIs, and emerging risks.
Translate operational data and ad-hoc analyses into structured, actionable recommendations that drive leadership-level decision-making.
Step into the company's highest-priority, most ambiguous problems — structuring the issue, forming a clear point of view, and driving execution through to resolution.
Design and deploy AI-powered workflows that reduce manual work, improve decision velocity, and unlock team capacity across functions.
Partner with functional leads to identify high-value AI use cases and build the enablement infrastructure that makes adoption stick.

5+ years' experience in business operations, management consulting, strategy, or a similarly analytical, project-driven role
Demonstrated ability to structure ambiguous problems and drive execution without a lot of hand-holding.
Strong analytical skills — comfortable with data manipulation, pivot tables, and basic statistical analysis (Excel/Google Sheets required; SQL or BI tools a plus).
Exceptional communication skills — able to influence, present, and write at a leadership level.
Proven ability to build relationships and work through influence in a cross-functional, remote-first environment.

fintech or high-growth startup experience a plus
Hands-on experience with AI tools (ChatGPT, Claude, Notion AI, etc.) and genuine curiosity about how AI can improve how teams work.

Virtual-first teamwork: The Tilt team is collaborating across 14 countries, 12 time zones, and counting. You’ll get started with a WFH office reimbursement.
Competitive pay: We're big on potential, and it's reflected in our competitive compensation packages and generous equity.
Complete support: Find flexible health plans at every premium level, and substantial subsidies that stand up to global standards.
Visibility is yours: You can count on direct exposure to our leadership team — we’re a team where good ideas travel quickly.
Paid global onsites: Magic happens IRL: we gather twice yearly to reconnect over shared meals or kayaking adventures. (We’ve visited Vail, San Diego, and Mexico City, to name a few.)
Impact is recognized: Growth opportunities follow your contributions, not rigid promotion timelines.

Don’t meet every qualification? We care about potential over your past. If you're bringing ambition and drive to what we're building, we want to hear from you.

Tilt is hiring a Business Operations Manager, Cashalo