Commure is hiring a Business Operations Manager (Account Ops)

Commure is hiring a Business Operations Manager (Account Ops) to play a pivotal role in building the tooling, infrastructure, and reporting that drives efficiency and performance for our team and our customers. You will partner with Sales, Operations, Product, Engineering, and Finance to define, track, and drive improvement in our most critical business metrics.

What You'll Do

• Build out scalable infrastructure to improve operational efficiencies, track key initiatives, and directly impact top line revenue and bottom line profitability.
• Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency in a hyper growth environment.
• Solve complex, ambiguous business problems and drive and own operational metrics for productivity, quality, and scalability.
• Be responsible for owning key operational metrics, where productivity is based on pushing metrics forward, not time.
• Engage in cross-functional collaboration with key internal stakeholders, including our Sales, Operations, Product & Engineering teams.

What We're Looking For

• 2+ years experience in software or data engineering, consulting, investment banking, or in operations at a fast-paced SaaS tech company.
• B.S. or M.S. in a quantitative field, such as Statistics, Applied Mathematics, Engineering, or Computer Science from a top 20 university.
• 1+ year experience working with data/engineering teams and building internal tooling, dashboards, and product/business KPIs.
• Fluent in SQL.
• Experience driving results as an IC and working with technical teams to drive scalable architecture.
• Entrepreneurial self-starter who thrives in a fast paced environment and is independently capable of seeking information, corralling resources, and delivering results without waiting for direction.
• Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success.
• Ability to oversee the entire project management process, ensuring timely and qualitative onboarding and continuous improvement of our key metrics.
• Experience working cross-functionally with sales, operations, and engineering teams to address internal needs and support company objectives.
• Proficiency in documenting and developing best practices to enable incremental improvement and optimization for Internal Ops processes.
• Strong leadership and solid project management skills, having managed and successfully delivered multiple, complex projects on-time and on-budget.
• Business oriented with the ability to dive into an area of the business, understand business needs, and facilitate Executive decisions on improvements and best practices.
• A truth seeker who is relentless in searching for truth, asking questions, and always seeking to understand a customer's requests.
• Data oriented with the ability to track, prioritize, and drive multiple concurrent projects to success, utilizing data and metrics to communicate with ease.
• Comfort in chaos, working in an autonomous environment, expertly prioritizing, and having a knack for identifying internal and external blockers.

Nice to Have

• Experience with Retool, Python, API & Web Scraping.
• Experience working with customer facing teams (Sales, AM, CS).

Technical Stack

• SQL
• Retool
• Python
• API & Web Scraping

Team & Environment

You will partner closely with our VP of Account Operations and other leaders across the company, reporting directly to the VP of Account Operations.

Benefits & Compensation

• Flexible PTO (pending specific geographical locations).
• Medical, dental, vision insurance.
• Maternity and paternity leave.

Work Mode

This role is onsite in Mountain View, CA.

Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.