knok is looking for a Business Operations Associate to support the coordination and operational implementation of new projects, contributing to successful onboarding and go-live processes. You will combine strong organisational skills with the ability to respond effectively to day-to-day operational challenges in our mission to humanise the digital transformation of healthcare.
What You'll Do
- Support the implementation, onboarding and go-live of new projects
- Assist in managing operational aspects of ongoing projects
- Help create and maintain dashboards and reporting tools to monitor daily activity and performance
- Provide reactive support by addressing operational issues promptly and effectively
- Collaborate with cross-functional stakeholders, supporting alignment and smooth communication
- Contribute to structured processes that drive operational efficiency and customer success
What We're Looking For
- Based in the Lisbon region
- Fluency in Portuguese and English
- Availability for travel
Nice to Have
- Some experience or academic background in project management, operations, or a related field
- Analytical mindset with an interest in reporting and data analysis
- Good organisational, problem-solving and communication abilities
- Empathy, adaptability and resilience in handling operational challenges
- Eagerness to learn and contribute to impactful projects in the services sector
Team & Environment
You will be part of the Business Operations team at knok, where we dare to lead and humanise the digital transformation of healthcare. We envision a world where everyone has timely access to quality healthcare through digital technology, creating a more equal society.
Work Mode
This role is based in the Lisbon region.
