knok is looking for a Business Operations Associate to support the coordination and operational implementation of new projects, contributing to successful onboarding and go-live processes. You will combine strong organisational skills with the ability to respond effectively to day-to-day operational challenges in our mission to humanise the digital transformation of healthcare.

What You'll Do

Support the implementation, onboarding and go-live of new projects
Assist in managing operational aspects of ongoing projects
Help create and maintain dashboards and reporting tools to monitor daily activity and performance
Provide reactive support by addressing operational issues promptly and effectively
Collaborate with cross-functional stakeholders, supporting alignment and smooth communication
Contribute to structured processes that drive operational efficiency and customer success

What We're Looking For

Based in the Lisbon region
Fluency in Portuguese and English
Availability for travel

Nice to Have

Some experience or academic background in project management, operations, or a related field
Analytical mindset with an interest in reporting and data analysis
Good organisational, problem-solving and communication abilities
Empathy, adaptability and resilience in handling operational challenges
Eagerness to learn and contribute to impactful projects in the services sector

Team & Environment

You will be part of the Business Operations team at knok, where we dare to lead and humanise the digital transformation of healthcare. We envision a world where everyone has timely access to quality healthcare through digital technology, creating a more equal society.