Responsibilities
- Run the operation — Tackle underwriter follow-ups, manage carrier communications, keep deals moving through the pipeline
- Build systems that scale — Create processes, workflows, and organizational structures that make the entire team more effective; make manual work obsolete
- Own customer and underwriter relationships — Be the person who ensures nothing falls through the cracks on either side
- Enable sales — Arm the sales team with what they need to close: data, materials, process improvements, feedback loops
- Touch every stage of the insurance lifecycle — Intake, onboarding, servicing, renewals; you'll see how the entire business works, not just one slice
- Shape what engineering builds — Work directly with engineering teams to translate operational pain points into product requirements
- Jump between roles — Move fluidly across functions based on what's most urgent; comfort with ambiguity isn't optional, it's the job
Requirements
- 1–3 years of experience in a high-pace environment (startup, consulting, banking, operations, or equivalent)
- Strong communication skills—written and verbal—with customers, underwriters, and internal teams
- Comfort with data: you don't need to be a data scientist, but you should be able to pull insights from a spreadsheet and make a decision
- Bias toward action over analysis
- Based in San Francisco or willing to relocate immediately
Nice to Have
- Previous startup or founder experience
- Insurance, fintech, or regulated industry exposure
- Familiarity with CRM tools, workflow automation, or AI-assisted tooling
- Background in sales, customer success, or account management
Benefits
- Health, dental, and vision insurance
- Commuter benefits
- Team meals and snacks
Work Arrangement
On-site
Additional Information
- The hours are long. The learning curve is steep. The people who thrive here wouldn't have it any other way.
- Monday–Friday, 5 AM – 8 PM
