NICE Ltd. is hiring a Business Operations Analyst to manage cloud renewals, consumption billing, and related financial operations. In this role, you will bridge finance, operations, and customer engagement to ensure accurate billing, timely renewals, and clear communication with clients.
What You'll Do
- Track and manage upcoming cloud service renewals, ensuring timely communication and execution.
- Coordinate with sales, account management, and technical teams to align renewal strategies with customer needs.
- Communicate renewal terms, pricing, and options to customers in a clear and professional manner.
- Monitor cloud usage and generate accurate consumption reports for internal and external stakeholders.
- Validate billing data, investigate anomalies, and resolve discrepancies in a timely manner.
- Collaborate with finance teams to ensure correct invoicing and revenue recognition.
- Serve as a point of contact for customer billing inquiries, providing prompt and courteous support.
- Assist in resolving billing issues and disputes, escalating when necessary.
- Prepare regular reports on renewal status, billing trends, and financial metrics for management review.
- Identify opportunities for process improvement, automation, and cost optimization.
- Support internal audits and compliance efforts related to billing and renewals.
- Maintain documentation of billing processes, renewal workflows, and customer communications.
What We're Looking For
- Proven experience in business operations, finance, or billing, preferably in a cloud services environment.
- Strong proficiency in Microsoft Office Suite, especially Excel, Outlook, and PowerPoint.
- Excellent written and verbal communication skills with a customer-centric approach.
- Ability to manage multiple priorities, meet deadlines, and work independently.
- High attention to detail and strong problem-solving skills.
Nice to Have
- Experience with CRM or ERP systems, such as Salesforce, SAP, or Oracle.
- Familiarity with cloud platforms like Azure, AWS, or Google Cloud.
- Understanding of subscription-based billing models and cloud consumption metrics.
- Experience in customer service or client-facing roles.
- Knowledge of financial reporting and revenue forecasting.
Technical Stack
- Microsoft Office Suite
- CRM or ERP systems (e.g., Salesforce, SAP, Oracle)
- Cloud platforms (e.g., Azure, AWS, Google Cloud)
Team & Environment
You will report to the Director, Customer Success, VRS. Our culture is ambitious, collaborative, and fast-paced, with high standards and endless internal career opportunities across roles and locations.
Benefits & Compensation
- NICE-FLEX hybrid model: 2 days working from the office and 3 days of remote work each week.
Work Mode
This is a hybrid position based in Atlanta, GA, USA.
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
