Manulife Financial Corporation is hiring a Business Analyst, Operations Enablement

Positioned under the Operations Enablement Manager for Canadian Disability & Group Life, this Business Analyst role focuses on facilitating successful initiative implementation through strategic stakeholder engagement. The ideal candidate will demonstrate exceptional analytical prowess, communication skills, and process design capabilities while navigating complex operational environments. Your mission involves enabling operational teams to seamlessly adopt project deliverables without compromising customer service quality. You'll exhibit natural inquisitiveness, confidently asking probing questions and challenging assumptions to ensure comprehensive understanding of operational implications. Position Responsibilities: - Conduct thorough investigations of business drivers to develop comprehensive requirement documentation - Assess organizational process impacts and design refined operational workflows - Collaborate across multiple Group Benefits stakeholders to support complex client investigations - Develop strategic change management communication strategies for business partners - Cultivate robust, positive relationships with key organizational stakeholders - Partner intensely with subject matter experts to document precise business requirements - Motivate teammates through passionate, positive professional engagement Required Qualifications: - 3–5 years experience in Group Disability operations and systems (STD, AMCS, LTD) - Advanced organizational and problem-solving capabilities in dynamic environments - Superior verbal and written communication adaptable to diverse audiences - Proficient Microsoft Office skills (PowerPoint, Excel) Preferred Qualifications: - Demonstrated passion for process mapping and design - Bilingualism (English/French) considered advantageous - Innate curiosity driving optimal solution development - Understanding of agile methodology - Significant change management aptitude - Commitment to continuous personal and professional learning - Thrives in collaborative, dynamic team settings When joining our team: - Empowerment for personalized career growth - Recognition in flexible, inclusive environment - Global team support for individual professional vision About Manulife and John Hancock: Manulife Financial Corporation is a premier international financial services provider committed to simplifying life decisions. We embrace diversity, prioritizing an inclusive workplace that celebrates individual strengths across cultures. Referenced Salary Location: CAN, Ontario - Full Time Remote Salary Range: $57,675.00 CAD - $96,125.00 CAD Manulife offers comprehensive benefits including health coverage, retirement plans, wellness programs, and competitive compensation structures aligned with individual and organizational performance.