Join a forward-thinking organization seeking a skilled Business Analyst to play a central role in shaping technology solutions within the banking industry. This position focuses on understanding complex business needs and transforming them into clear, actionable system requirements using Microsoft Dynamics 365. You will act as a bridge between business stakeholders and technical teams, ensuring solutions align with strategic goals and deliver measurable outcomes.
Key Responsibilities
- Evaluate business processes and user needs to define system requirements and document functional specifications
- Lead the design, configuration, and testing of Dynamics 365 applications, particularly in customer service implementations
- Translate business objectives into technical scope and drive alignment across delivery teams
- Collaborate with product owners and sales enablement to understand business priorities and deliver effective solutions
- Support end-to-end implementation of software systems, including change analysis, user support, and process optimization
- Guide modeling activities and maintain accurate records of functional requirements
- Mentor junior team members and contribute to continuous improvement initiatives
- Work closely with international technology teams to ensure consistent delivery across regions
Qualifications and Experience
Candidates should hold an undergraduate degree or equivalent and bring at least five years of relevant experience, including two years focused on technical documentation or business technology analysis. Essential qualifications include:
- Two or more years implementing Dynamics 365 customer service solutions
- Proven experience working within agile delivery environments
- Strong analytical abilities with a commitment to data-informed decision making
- Excellent written and verbal communication skills
Preferred Skills
- Familiarity with PowerPlatform tools and PowerBI for reporting and automation
- Experience integrating AI-driven features such as virtual assistants and intelligent search into business applications
Work Environment
This is a hybrid role based in London, combining time in company offices, client locations, and remote work. While flexibility is supported, fully remote work is not permitted. The role demands collaboration across teams and occasional travel may be required.
Professional Development and Culture
The organization fosters a culture centered on ethical practices, innovation, and lifelong learning. Employees are encouraged to grow through access to a vast library of training resources, including certifications from Microsoft, AWS, and Harvard ManageMentor. The company promotes mental health and wellbeing through dedicated programs and recognized initiatives, supporting a balanced and inclusive workplace. As part of a globally recognized ethical enterprise, you’ll contribute to meaningful digital transformation projects that shape the future of business.
Inclusion and Accessibility
The company is committed to inclusive hiring and is a Disability Confident Employer (Level 2). Candidates who self-identify as having a disability and meet the essential criteria will be offered an interview, provided they opt in during application. Adjustments are available throughout the recruitment process to ensure accessibility for all.
