This role supports a high-performing legal operations team by improving how work flows across functions. You'll manage incoming requests, track action items, and ensure timely follow-up by coordinating with the right stakeholders. Your work will help maintain accountability, streamline communication, and keep critical initiatives moving forward.
Key Responsibilities
- Oversee shared inboxes, log incoming inquiries, and assign them to the appropriate teams or workflows
- Manage task prioritization and monitor progress to meet service-level expectations
- Escalate time-sensitive issues and support resolution efforts when needed
- Coordinate scheduling, prepare materials, and document outcomes for meetings and project milestones
- Develop summaries, trackers, and follow-up notes to keep stakeholders informed
- Keep process guides, templates, and operational playbooks current and accessible
- Collect, organize, and format data for reports, dashboards, and recurring updates
- Leverage AI-enhanced tools to assist with data processing, validation, and insight extraction
- Track performance metrics and present findings in clear, structured formats
- Work closely with internal teams to clarify priorities and resolve open questions
- Identify inefficiencies and support automation or process improvements
- Contribute to initiatives that increase cross-team alignment and operational effectiveness
Qualifications
- Bachelor’s degree in Law or a related discipline, or equivalent professional experience
- Minimum of two years in business operations, administrative coordination, or process support roles
- Strong organizational abilities with close attention to detail and multitasking capacity
- Excellent written and verbal communication skills
- Proficient with Microsoft 365, Excel, reporting dashboards, and AI-assisted workflow platforms
- Adaptable and effective in fast-changing environments with evolving priorities and multiple stakeholders
Technology Environment
Microsoft 365, Excel, reporting dashboards, and AI-powered workflow tools
Work Mode
This is a hybrid role with a shift from 5 PM to 2 AM, combining remote and in-office collaboration.
Culture & Values
The organization emphasizes mission-driven work, innovation, and a deep commitment to customers and colleagues. Employees are encouraged to take ownership of their growth, work with autonomy, and contribute to an inclusive environment where diverse perspectives are valued and everyone is supported to succeed.
