London, United Kingdom Hybrid Full-time

Littlepay is hiring a Business Analyst (Customer Delivery)

Responsibilities

  • Translate high-level contractual outcomes into detailed, executable requirements for delivery and product teams.
  • Support accurate Time and Materials cost estimations using fixed rate cards and manage internal approvals for product development commitments.
  • Lead the creation of comprehensive Business Requirements Documents and support technical teams in developing Functional Specifications and test plans aligned with the V-Model lifecycle.
  • Develop and deliver complete Statements of Work to Project and Programme Managers to ensure readiness for customer-facing delivery.
  • Collaborate directly with clients and coordinate closely with internal project, product, and engineering teams to align technical delivery with commercial agreements.
  • Serve as the main link between commercial contracts and delivery execution during post-contract scoping and requirement development.
  • Design clear, verifiable acceptance criteria for all change requests to ensure technical understanding prior to development.
  • Provide authoritative guidance on requirements during product build phases and validate feature outputs against specifications.
  • Coordinate formal User Acceptance Testing and lead technical issue resolution to confirm deliverables meet defined standards.

Benefits

  • Funded professional growth opportunities such as conferences, training courses, and learning platforms.
  • Access to Harrison Assessments for ongoing career development and performance insights.
  • Multiple flexible leave options to support work-life balance.
  • Company-wide paid day off for employee rest and recovery.
  • Hybrid working model allowing in-office and remote work flexibility.
  • Health insurance coverage provided through Vitality.
  • Enhanced UK pension contributions with shared employer contribution.
  • Employee wellbeing resources including free School of Life access and counseling via School of Life (UK) or EAP (Australia).
  • Incentivized employee referral scheme.
  • Regular corporate and team events including mid-year, quarterly, and year-end workshops.
  • Short-term remote work options based on individual or project needs.
  • Opportunities for international travel depending on role requirements.

Work Arrangement

Hybrid

In-office expectations

Employees based in office locations are generally expected to work onsite at least two days per week. The Luxembourg team is required to attend the office four days per week, while teams in Australia and the UK must be present a minimum of two days per week in Melbourne or London offices. Some roles may require more frequent in-office attendance.

International travel opportunities (dependent on role)

Certain positions may involve international travel, subject to project and role requirements.

About company
Littlepay

Littlepay is the world’s leading provider of payment infrastructure for transit and mobility. Founded in 2016, the company simplifies how public transit providers and mobility vendors accept payments, both in person and online, while streamlining ticketing for passengers.

With an open, modular architecture, Littlepay enables seamless integration with existing fare collection systems, allowing operators to deploy contactless payments faster and at lower cost. The platform supports omnichannel payment experiences across vehicles, kiosks, mobile apps, and web platforms.

Littlepay powers payments for over 400 transport and mobility providers in more than 30 countries. Its solutions include contactless tap-and-ride, eCommerce for mobile ticketing, and retail payments for EV charging and kiosks, all unified under a single data and payment platform.

The company has achieved key milestones including direct integration with Google Wallet for ticketing, multi-operator capping schemes, and automated debt recovery systems that reduce revenue loss and improve customer experience.

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Job Details
Department Customer Delivery
Category other
Posted a month ago