Manila Hybrid Full-time

Willow is hiring a Building Management System Coordinator (Customer Engineer Coordinator)

Responsibilities

  • Help build and set up Digital Twins for our clients by working directly on live deployment projects
  • Use your knowledge of building systems (HVAC, BMS, electrical, and mechanical) to help process and validate data
  • Work with 3D building models (such as Revit or Navisworks) to understand building layouts and support accurate Digital Twin creation, while analysing large datasets using tools like Excel to identify issues and ensure data accuracy
  • Work closely with teammates across different departments to help set up and support system integrations.
  • Use AI tools to speed up data processing, documentation, and problem-solving, while staying open to learning and adopting new tools and technologies as they become available.
  • Ensure the Team Leader is informed on progress, issues, risks and blockers on a daily basis to enable accurate deliverable management
  • Engage with Willow’s Product and Engineering team to improve product capabilities and roadmap

Requirements

  • 3+ years’ experience in MEP / building services engineering, Building Automation Services, or project/program coordination, ideally in a SaaS or technology-enabled services business
  • A solid understanding of typical building technology systems such as HVAC controls, Building Management Systems (BMS), lighting controls, energy metering networks, IT/OT/IoT devices and networks, and access control and security technologies
  • Comfortable using or learning AI tools like Claude to improve productivity
  • Strong communication skills — able to explain things clearly and simply to teammates
  • Strong data analysis skills, with the ability to interpret and work across large, disparate datasets (e.g. using Excel, SQL or similar tools) to draw out insights and inform decisions
  • A positive attitude, enthusiastic, flexible, energetic and highly motivated

Nice to Have

  • An MEP engineering background (mechanical, electrical and/or plumbing), specifically control and monitoring within the built environment, is highly valued
  • 3D modeling / BIM experience is highly regarded and a significant plus — exposure to authoring or review tools such as Revit, Navisworks or Archicad.
About company
Willow

Willow is the leading AI-driven digital twin platform for the built world. The company helps organizations cut costs, save energy, and drive sustainability by turning scattered building data into actionable insights through Operational AI.

Its platform unifies spatial, static, and live data to provide full context across buildings and infrastructure, enabling predictive maintenance, optimized operations, and improved decision-making. Willow’s technology powers smarter, more efficient, and sustainable building management across industries like healthcare, education, retail, and aviation.

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Job Details
Department Customer Engineering
Category other
Posted 14 days ago