Responsibilities
- Managing all aspects of the branch including the safety and soundness of the branch and the day to day operations of the branch.
- Responsible to recruit and select qualified and competent staff to maintain high service levels.
- Providing back-up to the personal banker and tellers which includes opening new accounts, cashing checks, accepting checks and withdrawals, handling loan payments, etc.
- Providing training for team members on all policies and procedures, including safety/security issues and compliance training.
- Interviewing customers to obtain information and explain financial services such as savings and checking accounts, Retirement Account, Certificates of Deposit, savings bonds, and securities.
- Cross-selling a full range of retail services to present and potential customers.
- Ensuring the branch conforms to compliance regulations as well as all State and Federal laws, regulation and policies.
- Participating in community and civic activities and recommending ways of enhancing market share and the Bank’s presence in the community.
Requirements
- Five or more years experience in a financial institution, with a minimum of three years of supervisory experience.
- Superior customer service and proven sales skills.
- Ability to communicate in English effectively and professionally by electronic, telephonic, written and face-to-face methods.
Nice to Have
- In-depth knowledge of consumer and mortgage loan applications, underwriting, and closing procedures is a plus.
- Bilingual preferred (English/Spanish) and fluent both verbally and in writing.
- Strong PC skills, with proficiency in Excel and Microsoft Office suite.
Benefits
- bonus
- excellent benefits package
Work Arrangement
On-site
Additional Information
- language requirements: English, Spanish preferred
- This is not a remote position
