Responsibilities
- Managing employees by providing feedback and coaching sessions within the purview of account processes.
- Facilitate training based on the approved outline/curriculum for the account.
- Evaluate the trainee's speed to competency through CFU sessions, activities, and assessments.
- Provides post-training support.
- Document processes through recorded sessions.
Requirements
- Minimum of 6 months in the BPO industry as a TRAINER
- Strong computer skills with knowledge of Microsoft Excel/Google Sheets
- Excellent verbal and written communication skills
- Strong interpersonal skills
- Excellent analytical skills
- Strong problem-solving skills
- Strong organizational skills
- Willing to work onsite in Makati or Mandaluyong
- Amenable working night shift
Benefits
- Competitive salary and benefits
- Health Insurance with free dependents*
- 10%-night differential
- Attendance Bonus
- Paid time off
- Convertible to cash leave credits
- Performance Appraisal
- Work-life balance
- A focus on growing your career path with us
- We encourage you to follow your passions and learn new skills
Additional Information
- Willing to work onsite in Makati or Mandaluyong
- Amenable working night shift
