ISTA Personnel Solutions is hiring a BPO Subject Trainer

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced BPO TRAINER to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you! Primary Responsibilities - Managing employees by providing feedback and coaching sessions within the purview of account processes. - Facilitate training based on the approved outline/curriculum for the account. - Evaluate the trainee's speed to competency through CFU sessions, activities, and assessments. - Provides post-training support. - Document processes through recorded sessions. - Material development creating: Process Guide, Process Maps, Training Outline, Calibration Logs, and Knowledge Requirements - Minimum of 6 months in the BPO industry as a TRAINER - Strong computer skills with knowledge of Microsoft Excel/Google Sheets - Excellent verbal and written communication skills - Strong interpersonal skills - Excellent analytical skills - Strong problem-solving skills - Strong organizational skills - Willing to work onsite in Makati or Mandaluyong - Amenable working night shift What can we offer you? - Competitive salary and benefits - Health Insurance with free dependents* - 10%-night differential - Attendance Bonus - Paid time off - Convertible to cash leave credits - Performance Appraisal - Work-life balance - A focus on growing your career path with us - We encourage you to follow your passions and learn new skills Our commitment to you - Strong culture and values-driven leadership - We create opportunities for you to learn and grow at any stage of your career - Continuous learning and innovation - We foster an all inclusive environment where everyone thrives