Remote Recruitment is hiring a commercially driven Bookings & Account Manager for a UK-based cleaning and facilities business. You will be the commercial heartbeat, bridging clients and operational teams to ensure seamless, professional, and relationship-focused interactions. Your focus is on nurturing existing relationships, converting inbound enquiries, upselling, and optimising booking schedules.
What You'll Do
- Act as the dedicated point of contact for a portfolio of letting agents, property developers, and landlords.
- Build long-term partnerships to become the first choice for tenancy and construction cleaning.
- Proactively identify and introduce additional services like carpet cleaning and specialist construction treatments.
- Conduct regular client 'health check' calls and quarterly reviews.
- Maintain accurate, up-to-date CRM records for a personalised client experience.
- Manage shared inboxes and automated booking systems, responding to enquiries promptly.
- Convert inbound enquiries into confirmed bookings using consultative sales techniques.
- Coordinate diaries for efficient scheduling and optimal resource allocation.
- Liaise closely with operations teams to ensure smooth project delivery.
- Monitor booking trends to identify opportunities to increase revenue and efficiency.
- Ensure all client requirements are accurately captured and communicated to cleaning teams.
- Follow up post-service to gather feedback and encourage repeat business.
- Support the Managing Director with reporting, forecasting, and commercial insights.
What We're Looking For
- Minimum 2 years’ experience in account management, bookings coordination, or B2B sales.
- Strong relationship-building and client communication skills.
- Confident using CRM systems and managing digital booking platforms.
- Excellent organisational skills with strong attention to detail.
- Commercially minded with a proactive approach to identifying growth opportunities.
- Professional, personable, and solutions-oriented.
- Reliable laptop and high-speed internet connection.
- Quiet, professional home working environment.
Nice to Have
- Experience working with property, facilities management, construction, or service-based industries.
Technical Stack
- CRM systems
- Digital booking platforms
Team & Environment
This role bridges the gap between clients and operational teams, reporting directly to the Managing Director.
Work Mode
This is a fully remote position.
Remote Recruitment is an equal opportunity employer.
