Washington University in St. Louis is hiring a Billing/Scheduling Associate II (Remote) - Obstetrics and Gynecology

Washington University in St. Louis is looking for a Billing/Scheduling Associate II to join our Obstetrics and Gynecology department in a remote capacity. In this role, you will obtain insurance information and referral forms, counsel patients on financial assistance, and schedule and register patients over the phone or by email, with no in-person patient contact.

What You'll Do

• Obtain insurance information from patients and counsel on alternative ways for financial assistance.
• Communicate with physicians and clinical staff to assist with scheduling urgent or referred patient calls and requests.
• Provide patient scheduling services, including collecting demographics and completing insurance registration.
• Review schedules for new patients and make updates when necessary.
• Call patients with appointment time reminders and obtain insurance information and referral forms.
• Process internal physician referrals for clinical care.
• Explain the billing process to patients and answer incoming inquiries from patients and third-party payers.
• Work with others to solve moderately complex problems.
• Explain billing processes to other staff and assist with basic account maintenance activities.
• Assist patients with insurance questions regarding the billing process.
• Assist staff with sending out reminder cards and other scheduling duties.
• Work the Relatient patient reminder system results and contact patients or make scheduling changes.
• May make daily edits and temporary changes to provider scheduling templates based on physician input.

What We're Looking For

• High school diploma or equivalent high school certification or a combination of education and/or experience.
• 3 years of relevant experience.

Nice to Have

• Experience with Billing Systems, Customer Service, Epic EHR, Financial Information, Insurance, Interpersonal Communication, Medical Office Support, Microsoft Excel, Microsoft Office, Microsoft Word, Organizing, Prioritization, Scheduling, and Third-Party Claims.

Technical Stack

• Epic EHR
• Microsoft Excel
• Microsoft Office
• Microsoft Word

Benefits & Compensation

• Compensation: $17.87 - $27.06 per hour.
• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Free Metro transit U-Pass for eligible employees.
• Defined contribution (403(b)) Retirement Savings Plan with university contributions starting at 7%.
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs, employee assistance program (EAP), financial resources, and access to dietitians.
• 4 weeks of caregiver leave.
• Family and adult care resources.
• Tuition coverage for employee and family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years.

Work Mode

This position is fully remote.

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.