Responsibilities
- Serve as the main point of contact for a portfolio of healthcare practices, building trust and ensuring high satisfaction
- Collaborate closely with clients to understand their business needs and proactively offer solutions
- Deliver regular performance updates and financial insights to clients, translating complex metrics into actionable recommendations
- Manage day-to-day billing operations, ensuring accurate claims submission, timely follow-up, and clean A/R management
- Lead QA processes for worked denials and A/R to maintain high-quality standards
- Oversee denial management, developing effective appeal strategies and tracking resolution
- Identify account risks early and develop action plans to mitigate revenue leakage
- Guide and prioritize the work of billing specialists to maximize revenue recovery
- Monitor team capacity and performance, proactively addressing resource needs
- Drive process improvements that enhance both efficiency and financial outcomes
- Support client onboarding and transitions, ensuring smooth implementation of our services
- Track and analyze key account metrics (A/R aging, denial rates, collection percentages)
- Identify trends across accounts to inform best practices and process improvements
- Translate data insights into strategic recommendations for both clients and internal teams
Requirements
- 5+ years experience in Revenue Cycle Management, with especially strong skills in Accounts Receivable (A/R) and Denials Management.
- 2+ years experience directly managing billing teams or account teams
- experience using major billing software systems (e.g., Epic, Athena, Kareo, AdvancedMD)
Nice to Have
- passionate about Joyful Health’s mission
- naturally empathize with users and enjoy designing solutions with their needs in mind.
- proven leader
- customer-focused
- data-driven
- problem-solver
- thrive in a hybrid role
- meticulously detail-oriented and organized
- tech-savvy
Work Arrangement
Hybrid
Additional Information
- unlimited PTO (with a minimum of 10 days off a year)
- flexibility so you can take care of yourself
- regular team off-sites and events
