UPMC Hillman Cancer Center is seeking a Billing Collections Specialist to ensure the timely control, submission, and collection of all third-party payor accounts. You will make sound financial decisions to resolve accounts by gathering and analyzing information from insurers, patients, and healthcare personnel.

What You'll Do

Adhere to Fair Debt Collection Practices Act guidelines.
Aggressively yet professionally pursue information to resolve accounts.
Analyze patient accounts for potential problems and develop appropriate collection strategies.
Facilitate prompt account resolution by communicating with insurers, patients, and representatives.
Securely deposit payments at the bank as needed.
Pursue collection of accounts from adjudication to final resolution.
Communicate pertinent reimbursement issues to your Supervisor in a timely manner.
Maintain logs for month-end reporting on problem accounts, reimbursement issues, and high-dollar accounts.
Assist in developing and maintaining positive working relationships within the receivable team.
Interact with personnel to ensure the cooperative flow of insurance and patient financial information.
Provide assistance to other department personnel as directed by your supervisor.
Attend compliance training as defined by policy and help monitor compliance in your area.
Guide, motivate, and recognize, analyze, and resolve problems and inefficiencies in the billing/collection process.

What We're Looking For

High school diploma or equivalent.
3-5 years of experience in an accounts receivable environment or an equivalent combination of education and experience.
Strong interpersonal, communication, and collection skills.
Knowledge of all third-party payors (Medicare, Blue Cross, Medical Assistance, Commercial, etc.), their reimbursement practices, and automated patient billing systems.
A history of successful third-party collection skills and decision-making capabilities.
Ability to communicate effectively with patients, payors, and government offices via face-to-face, telephone, and written correspondence.
Ability to act independently in a decisive and timely manner.
Good working knowledge of grammar and general office procedures.
Good working knowledge of word processing and spreadsheet software, including Word and Excel.
Ability to complete all required orientation and training programs.
Ability to provide high-quality customer service.
Organized with good time management skills and the ability to prioritize a heavy workload.
Effective written and verbal communication skills.
Strong interpersonal skills with the ability to interact with all personalities.
Act 34 clearance.

Nice to Have

Associates Degree in Business/Healthcare or 2 years of experience as a secretary.
Knowledge of ICD-9 and CPT Coding.
Knowledge of medical terminology.
The ability to use office machines (fax, copier, mail, etc.).