Neon One is hiring a Billing & Collections Specialist to join our global Finance Operations team. This role is based in Mexico and is pivotal for ensuring billing accuracy, timely collections, and a high-quality customer experience across our portfolio.
What You'll Do
- Own end-to-end billing and collections for a portfolio of accounts using NetSuite.
- Ensure timely and accurate invoice processing during regular bill runs.
- Proactively resolve subscription, invoice, and billing disputes in a complete and timely manner.
- Collaborate cross-functionally with Account Management, RevOps, and Renewals teams to correct order errors and answer case inquiries.
- Maintain accurate case records and follow escalation paths using Salesforce.
- Engage directly with customers to secure payments and resolve misunderstandings.
- Provide data for ad hoc analysis and assist with revenue allocation for events and services.
- Contribute to continuous improvement of billing and collections processes and systems.
What We're Looking For
- 3+ years of senior-level experience in billing and/or collections.
- Direct working experience with NetSuite or Salesforce.
- Detail-oriented with a strong sense of ownership and follow-through.
- Ability in fostering clear and professional communication with internal teams and external partners.
- Excellent written and verbal communication skills in English.
- Bachelor’s degree in Accounting, Finance, or a related field (or equivalent experience).
- Strong analytical thinking and time management skills.
- Motivated, dependable, and comfortable working in a distributed team.
Nice to Have
- Familiarity with Koopa, Open Invoice, or Aribba is a plus.
- Experience working with large, enterprise-level (e.g., Fortune 500) customers is a strong asset.
- Experience in SaaS or technology-driven environments preferred.
Technical Stack
- NetSuite
- Salesforce
- Koopa
- Open Invoice
- Aribba
Team & Environment
You will be part of the Finance Operations team at Neon One.
Work Mode
This role is based in Mexico, operating in a local-country work mode.
At Q4, we embrace diverse perspectives and experiences as the driving force behind innovation and problem-solving. We envision Q4 to reflect the global community we serve, empowering representation and opportunity at all levels.
