The Billing Assistant will join the Order to Cash team within the Global Finance Operations Department at Glovo's HQ. This role is responsible for managing the complete billing cycle for designated account portfolios, ensuring accurate and timely invoicing, payment processing, and resolution of billing inquiries.
What You'll Do
- Generate invoices and payments accurately in a timely manner.
- Process credit and debit adjustments, as necessary.
- Update and maintain billing records and master data when applicable.
- Ensure quality of accounting data by monitoring and implementing control checks.
- Collaborate closely and proactively with other departments & local teams.
- Resolve all billing and payment related inquiries within established SLAs.
- Maintain and update billing documentation thoroughly and accurately, in accordance with department guidelines.
- Monitor and manage accounts receivable balances, including payment application and follow-up on overdue invoices.
- Establish effective back-up support processes (cross-training and knowledge transfer) to ensure seamless support for all portfolio matters.
- Ensure adequate coverage when out of office.
- Assist with reconciliations & support month-end-closing.
- Assist in the identification of process improvements.
- Other duties as assigned.
What We're Looking For
- World class and experienced customer service and billing professional
- Full responsibility for the complete billing cycle for designated portfolios of accounts
Team & Environment
- Part of the Order to Cash team within Global Finance Operations Department
