Buildout is hiring a Billing Associate to own the creation and delivery of customer invoices, manage payment reconciliation, and provide high-quality customer service. You will have a direct impact on reducing outstanding receivables while becoming an expert in our billing systems.
What You'll Do
- Become an expert in Sage Intacct to create and send accurate customer invoices.
- Manage all overdue accounts receivable and work on payment plans to reconcile customer accounts.
- Translate customer contracts and Salesforce data into accurate invoices and billing schedules.
- Serve as the main point of contact for customers, responding to billing support tickets via phone and email.
- Work collaboratively to deliver an end-to-end customer experience.
What We're Looking For
- Experience with corporate billing, accounts receivable, or collections.
- Customer service experience, interpersonal skills, and a deep customer focus.
- Extreme attention to detail and the ability to prioritize your day and workload.
- A team player mentality, highly coachable, self-motivated, and interested in growing your career.
- A desire to constantly improve, someone who welcomes feedback and proactively finds new ways to excel.
- Insatiable curiosity, adaptability to change, and a desire to learn in a fast-paced environment.
Nice to Have
- SaaS experience or contract billing.
- Experience with Sage Intacct.
Technical Stack
- Sage Intacct
- Salesforce
Team & Environment
This role reports to Leti Mandujano, Senior Manager, Transaction Processing.
Benefits & Compensation
- Compensation range: $40,000 - $50,000.
- Impactful insurance and benefit options, including 2 medical plans to choose from, 100% coverage of employee dental and vision premiums, HSA seed, company-paid STD, LTD, life insurance, and telemedicine.
- Wellness benefit of $400/year.
- Flexible PTO, 14 paid company holidays, paid parental leave, and give back days.
- 401(k) with 4% company match and immediate vesting.
Work Mode
This is a fully remote position based in the US, with a monthly remote work reimbursement ($600/year) and an annual, in-person company kickoff.
Buildout is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, marital status, order of protection status, citizenship status, or other applicable legally protected characteristics.
