Chime is looking for a detail-oriented and proactive Billing Administrator to join our team supporting the client experience for N2-owned publications. You will thrive in a fast-paced, relationship-driven environment where balancing accuracy with exceptional customer service is key.

What You'll Do

Build strong relationships with Client Success Managers, Field Area Directors, sales teams, and advertising clients to support clear communication and smooth account resolution.
Respond promptly to emails, calls, and requests related to billing questions, payment issues, and account concerns.
Help clients resolve payment challenges, including declined cards or processing errors, while working to reduce past-due balances.
Monitor aging reports and proactively contact clients regarding outstanding invoices or overdue balances.
Collaborate with Accounting Field Support to resolve billing system issues and generate new or adjusted invoices when payment arrangements change.
Communicate account updates, payment plans, and outstanding balances with internal teams to ensure alignment and timely resolution.
Work with clients on early termination or buyout agreements and follow company collections procedures when accounts require closure.
Support billing and collections, process commissions, and manage advertisement submissions and deadlines.

What We're Looking For

1+ years of experience in accounting, commissions processing, billing, or administrative support.
Proficiency in Microsoft Office Suite and Google Workspace.
Adaptable in a fast-paced environment and comfortable with deadlines.
Excellent written and verbal communication skills via phone and email with a high level of professionalism.
Comfortable working with numbers, dollar amounts, and contract disputes.
Can use discretion when working with sensitive information.

Nice to Have

Experience with monday.com.
Have a 'we, not me' attitude.
Truly enjoy helping others.
Collaborative attitude.
The ability to adapt to a fast-paced and evolving work environment.

Technical Stack

Microsoft Office Suite
Google Workspace
monday.com

Team & Environment

You will be part of the Bridge team, partnering with Client Success Managers, Field Area Directors, sales teams, and Accounting Field Support.

Benefits & Compensation

Compensation: Starts at $20.00 per hour, with opportunities for growth and advancement.
Full health care coverage for you and your family.
Complimentary basic dental coverage.
Access to a licensed nutritionist to support your health and wellness goals.
Employee Assistance Program (EAP) with complimentary mental health resources and additional support services.
401(k) plan with a company match.
Financial planning services.
$7,000 contribution toward the purchase of your first home through our First-Time Homebuyer Program.
Paid time off, including a paid, week-long Holiday Break each year.
Three-week paid sabbatical after four years of service.
Paternal leave, including twelve weeks of paid maternity leave and two weeks of paid paternity leave.
Monthly remote-work reimbursement to assist with home office and internet expenses.
Pet care insurance and discounts.
The opportunity to make a difference through N2GIVES, our program dedicated to fighting human trafficking and supporting other impactful causes.

Work Mode

This is a remote position.

N2 provides equal employment opportunities (EEO) to all team members and applicants without regard to race, color, natural hairstyles, religion, gender, sexual orientation, gender identity or expression, pregnancy, parental status, national origin, age, disability, genetic information, HIV / AIDs status, status as a victim of domestic violence, assault, or stalking, marital status, political affiliation, military service, amnesty, or status as a covered veteran.