Responsibilities
- Handle inbound leads generated through Meta advertising campaigns
- Conduct appointment setting and lead qualification calls
- Follow up with prospective patients who have expressed interest in cosmetic procedures
- Overcome objections and address patient concerns with confidence and empathy
- Nurture leads through the initial stages of the sales process
- Maintain detailed and accurate records within the CRM
- Review AI-generated call summaries and update lead information as needed
- Maximize conversion opportunities from high-volume lead flow
- Coordinate appointment scheduling for consultations and treatments
- Support patient engagement efforts to reduce lead loss and improve conversion rates
Requirements
- Native or fluent Mexican Spanish speaker
- Female candidate strongly preferred
- Strong phone sales communication skills
Nice to Have
- Passion/previous experience in cosmetic surgery, aesthetics, med spa, healthcare, or related industries
- Experience as an SDR, appointment setter, treatment coordinator, or patient coordinator
- Familiarity with Go High Level
- Genuine interest in beauty, aesthetics, body confidence, or cosmetic procedures
- Experience working in high-volume lead environments
- Comfortable speaking with prospective cosmetic surgery patients
- Experience using CRM systems
Work Arrangement
Remote (Worldwide)
Additional Information
- English Proficiency Rating – You will need to enter your CEFR English proficiency level in the application form. If you’re unsure of your rating, you can take a quick assessment here: EF SET Quick Check.
- Coconut VA Profile (Resume) – Before submitting your application, please create your Coconut VA profile using this template: Coconut VA Profile Template. YOUR RESUME MUST FOLLOW THIS FORMAT AND SHOULD BE IN ENGLISH. This is a test of how keen you are with details and how well you follow instructions.
- 1-Minute Introduction Video – Record a short introduction video (preferably using Loom) and provide the link in your application. Before you do, check out these video tips and sample videos. Important: By submitting your video, you grant Coconut permission to share it on our platforms to help increase your chances of being matched with a client. Videos with broken or dummy links will result in disqualification.
- Availability to work weekends
- Willing to record a Spanish introduction video during the screening process
