Pearl Talent is looking for a Bilingual Sales Associate (Spanish/English) to serve as the bridge between customer satisfaction and sales expansion. You will combine inside sales, customer service, and proactive outreach to drive revenue growth in English and Spanish-speaking markets.
What You'll Do
- Conduct 50-100+ outbound calls per day to generate new business in English and Spanish-speaking markets.
- Identify and qualify sales leads in North and South American territories.
- Build and maintain a strong pipeline of prospects and recurring customers.
- Reactivate dormant accounts through strategic outreach and relationship rebuilding.
- Execute cold calling, telemarketing, and B2B lead generation campaigns.
- Identify upsell and cross-sell opportunities to increase average order value.
- Track daily activity, conversion rates, and account engagement metrics.
- Meet or exceed assigned sales targets and performance goals consistently.
- Provide daily administrative and sales support to outside sales representatives.
- Respond promptly and professionally to customer phone and email inquiries in English or Spanish.
- Maintain ongoing relationships with customers and vendors ensuring satisfaction.
- Conduct product demonstrations and presentations to potential clients in both languages.
- Build and maintain strong relationships with key decision-makers.
- Collaborate with distributors to maximize market reach in Spanish-speaking territories.
- Represent the company at industry conferences, trade shows, and events when needed.
- Provide exceptional bilingual customer service that drives retention and referrals.
- Develop and implement territory-specific sales strategies for LATAM and US Hispanic markets.
- Conduct market research identifying trends, opportunities, and competitive landscape.
- Articulate product benefits and competitive advantages to Spanish-speaking audiences.
- Navigate cultural nuances in business communication across different LATAM countries.
- Identify market-specific needs and adapt sales approaches accordingly.
- Collaborate with the marketing team to develop region-specific materials in Spanish.
- Provide market intelligence and feedback on Spanish-speaking customer preferences.
- Support localization efforts for product positioning in LATAM markets.
- Accurately process orders including pricing, billing, and record updates.
- Maintain and track customer account details and purchase history in CRM.
- Prepare and manage quotes and bids in coordination with the sales team.
- Ensure order accuracy and timely fulfillment for English and Spanish-speaking clients.
- Handle contract negotiations and close deals with healthcare providers or B2B clients.
- Manage documentation in both English and Spanish as required.
- Track payment status and follow up on outstanding invoices professionally.
- Maintain accurate customer and prospect data in CRM systems.
- Prepare and deliver regular sales reports and market analyses.
- Monitor performance against KPIs and activity-driven targets.
- Analyze conversion rates and optimize outreach strategies based on data.
- Provide feedback on sales processes and suggest improvements.
- Document best practices for bilingual sales engagement.
- Stay current on product knowledge and competitive positioning.
What We're Looking For
- Fluent in both Spanish and English (written and verbal) with professional business communication skills in both languages.
- 1-3+ years in cold calling, telemarketing, inside sales, B2B lead generation, or sales support roles.
- Comfort with conducting 50-100+ outbound calls per day consistently.
- Strong communication skills with confident phone presence and ability to build rapport.
- Familiarity with CRM systems and pipeline management (HubSpot, Salesforce, Zoho).
- Understanding of cultural nuances in business communication across Spanish-speaking markets.
- Proven ability to meet activity-driven KPIs and sales targets.
- High reliability with consistent daily sales activity and professional work ethic.
- Strong customer service orientation balancing sales and support.
- Openness to feedback and ability to implement coaching for improvement.
- Self-motivated with proven ability to work independently in a remote setup.
Nice to Have
- 3-5 years of B2B sales experience with a proven track record achieving sales targets.
- Experience in healthcare technology, medical devices, or prenatal/maternal health sector.
- Familiarity with North and South American markets and business practices.
- Fluency in Portuguese (trilingual Spanish/English/Portuguese).
- Background in manufacturing, distribution, supply industries, or physical/industrial products.
- Experience with territory management and market development.
- Background in inside sales or account management environments.
- Experience conducting product demos and technical presentations.
- Willingness to travel 50-60% within North and South America when needed.
- MBA or related advanced degree.
- Familiarity with OB/GYN healthcare sector or maternal-fetal medicine.
- Understanding of commission structures and incentive-based compensation.
Technical Stack
- CRM Systems: HubSpot, Salesforce, Zoho CRM, or similar platforms.
- Email (Gmail/Outlook), phone systems, Microsoft Teams, Zoom, Slack.
- Google Workspace (Docs, Sheets, Gmail) or Microsoft Office Suite.
- Aircall, RingCentral, or equivalent dialer systems.
- LinkedIn Sales Navigator, Apollo.io, or prospecting platforms.
- ERP or inventory management systems.
- Sales analytics tools and reporting dashboards.
- Advanced Excel or Google Sheets for activity and KPI reporting.
- Zoom, Google Meet for virtual presentations.
- Notion, Confluence for process documentation.
- Calendly or scheduling automation tools.
- Basic familiarity with email marketing or sales automation tools.
Benefits & Compensation
- Competitive Salary: Based on experience and skills.
- Remote Work: Fully remote — work from anywhere.
- Generous PTO: In accordance with company policy.
- Direct Mentorship: Access to global industry leaders.
- Learning & Development: Continuous growth resources.
- Global Networking: Work with international teams.
- Health Coverage (Philippines only): HMO after 3 months (full-time).
Work Mode
This position is fully remote and open to candidates in the Philippines, LATAM, South Africa, Kenya, and other remote regions with excellent English communication skills.
