Patrique Mercier Recruitment is looking for a Danish Speaking Mobile Support Specialist to provide expert technical support to Danish-speaking customers. You will be the first point of contact for troubleshooting mobile devices and applications, ensuring a positive customer experience.
What You'll Do
- Deliver high-quality support to Danish-speaking customers via phone, email, and chat regarding mobile device-related inquiries.
- Troubleshoot and resolve various technical problems related to mobile applications, connectivity, and device setup.
- Help customers enhance their mobile device usage by offering personalized solutions tailored to their needs.
- Accurately document all support interactions and resolutions in the customer relationship management (CRM) system.
- Collaborate with technical teams to escalate complex issues and contribute to the continuous improvement of support processes.
- Follow up with customers to ensure complete resolution of their issues and confirm satisfaction with the support provided.
- Stay informed about the latest developments in mobile technology to provide relevant and up-to-date assistance.
What We're Looking For
- Proficiency in Danish and English, with excellent verbal and written communication skills.
- Ability to work independently and efficiently within a remote working environment.
- A genuine interest in technology and a commitment to continuous learning in the mobile industry.
Nice to Have
- Prior experience in mobile support or technical support is highly desirable.
- Familiarity with mobile applications and support tools is an advantage.
Benefits & Compensation
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package (Flight, Airport Transfer And Hotel)
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
Work Mode
This role is a remote position based in Greece.
Patrique Mercier Recruitment is an equal opportunity employer.
