Deliver high-quality support to Danish-speaking customers via phone, email, and chat regarding mobile device-related inquiries.
Troubleshoot and resolve various technical problems related to mobile applications, connectivity, and device setup.
Help customers enhance their mobile device usage by offering personalized solutions tailored to their needs.
Accurately document all support interactions and resolutions in the customer relationship management (CRM) system.
Collaborate with technical teams to escalate complex issues and contribute to the continuous improvement of support processes.
Follow up with customers to ensure complete resolution of their issues and confirm satisfaction with the support provided.
Stay informed about the latest developments in mobile technology to provide relevant and up-to-date assistance.

Proficiency in Danish and English, with excellent verbal and written communication skills.
Prior experience in mobile support or technical support is highly desirable.
Strong diagnostic and troubleshooting skills, particularly with mobile devices.
Exceptional customer service abilities and effective communication skills with a diverse clientele.
Ability to work independently and efficiently within a remote working environment.

Familiarity with mobile applications and support tools is an advantage.
A genuine interest in technology and a commitment to continuous learning in the mobile industry.

Must speak Danish and English
Remote work based in Greece
Fully paid relocation package including flight, airport transfer, and hotel
Training provided and fully paid
Shifts may include customer support hours across time zones (implied by support role)
Work involves phone, email, and chat support

Patrique Mercier Recruitment is hiring a Danish Speaking Mobile Support Specialist -Remote in Greece | Patrique Mercier Recruitment By Nellie | Jobs By Workable

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