Responsibilities
- Deliver high-quality assistance to Italian-speaking partners using phone, email, and live chat.
- Respond to partner inquiries and resolve service-related problems efficiently.
- Guide partners in understanding product functionalities, updates, and recommended usage methods.
- Document all partner communications, questions, and resolved cases accurately within the CRM.
- Coordinate with internal departments to handle advanced issues and co-develop effective resolutions.
- Conduct regular check-ins with partners to confirm issue resolution and maintain high satisfaction levels.
- Stay informed on product developments, market trends, and partner input to continuously improve support quality.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package (Flight, Airport Transfer And Hotel)
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...
Compensation
Competitive Monthly Salary
Work Arrangement
Remote
Team
Support
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package (Flight, Airport Transfer And Hotel)
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...
Other
- Fluency in Italian required
- Proficiency in English required
- Relocation package provided
- Training provided
Not specified
