About the Role
This role ensures high-quality administrative support to members by handling membership lifecycle processes, responding to inquiries in English and French, and maintaining accurate records in compliance with organizational standards.
Responsibilities
- Respond to member inquiries in both official languages with accuracy and professionalism
- Process new membership applications and renewals efficiently and in compliance with guidelines
- Maintain up-to-date and accurate member records in the database system
- Support the onboarding process for new members with clear communication and documentation
- Assist with the coordination of membership documentation and verification steps
- Collaborate with internal teams to resolve member account issues promptly
- Ensure compliance with privacy policies when handling personal information
- Generate reports related to membership data upon request
- Participate in process improvements to enhance service delivery
- Assist in preparing correspondence and communications for members
- Track and log member interactions in the case management system
- Escalate complex issues to senior staff following established protocols
- Support annual membership renewal campaigns with timely follow-ups
- Verify eligibility criteria for different membership categories
- Provide administrative support during transitions in membership status
- Assist with the distribution of member resources and updates
- Maintain awareness of policy changes affecting membership services
- Contribute to knowledge base content for consistent service responses
- Handle requests for certificates of standing and coverage confirmations
- Ensure timely processing of member payments and fee adjustments
- Support audit preparation by maintaining organized records
- Participate in training for new systems and procedures
- Work closely with compliance and legal teams when needed
- Adapt to changing priorities during peak membership periods
- Promote a member-focused culture through respectful and responsive service
Compensation
Competitive salary and benefits package
Work Arrangement
Hybrid work model with flexibility for remote and in-office work
Team
Part of a national membership services team supporting healthcare professionals
Why Join Us
- We offer a supportive work environment that values collaboration and professional growth
- Employees benefit from flexible work arrangements and modern tools
- We are committed to fostering inclusion and respect across all levels
- Opportunities for skill development and career advancement are encouraged
- Our team culture emphasizes accountability, integrity, and service excellence
Accessibility
- We are committed to accessibility and provide accommodations upon request
- All candidates are encouraged to notify us of any needs during the hiring process
Not applicable
