Manulife Financial Corporation is looking for a Bilingual Life Insurance Case Coordinator to join our team servicing clients across Canada. In this role, you will bridge internal processes and teams to facilitate new requests, organizing, prioritizing, and collaborating to deliver efficient end-to-end service while demonstrating Manulife’s values.
What You'll Do
- Review incoming and pending claims to identify product needs.
- Complete investigations to locate beneficiaries or family members to initiate claims.
- Acknowledge incoming death claims via email or phone calls to advisors and beneficiaries.
- Communicate with clients claiming against inactive policies.
- Support claim adjudicators to move through their work.
- Educate and promote Manulife’s tools, resources, digital and self-serve opportunities with clients and advisors.
- Effectively communicate and collaborate with internal teams to facilitate case resolution across multiple areas, ensuring timely execution of all requests.
- Consistently maintain high performance targets while demonstrating the highest level of professionalism and empathy.
What We're Looking For
- 2+ years of progressive customer service skills.
- Ability to thrive in a high-energy culture.
- Ability to think critically and move through work efficiently.
Nice to Have
- Experience in case coordination or adjudicating claims would be an asset.
- Expresses ideas and shares information clearly, concisely and thoroughly; articulates messages, modifies approach and builds connections/trust.
- Ability to evaluate conflicting information from various key sources to assess risk in making timely and effective decisions.
- Adapts and stimulates change to achieve the desired results.
- Drives forward towards objectives in the face of adversity and resistance.
- Owns problems through to resolution; demonstrates the ability to make sound and timely decisions, applies analytic/systematic reasoning to positively impact results, organizational performance, and the customer experience.
- Ability to manage high volumes of cases within aggressive deadlines by balancing new and existing cases and shifting priorities.
Team & Environment
You will be part of a team of claim adjudicators and case coordinators.
Benefits & Compensation
- Compensation range: $44,775.00 CAD - $74,625.00 CAD.
- Health, dental, mental health, vision insurance.
- Short- and long-term disability, life and AD&D insurance coverage.
- Adoption/surrogacy and wellness benefits.
- Employee/family assistance plans.
- Retirement savings plans including pension and a global share ownership plan with employer matching contributions.
- Financial education and counseling resources.
- Generous paid time off program including holidays, vacation, personal, and sick days.
- Full range of statutory leaves of absence.
Work Mode
This is a remote position open to candidates in Canada and Quebec.
Manulife is an Equal Opportunity Employer committed to fair recruitment, retention, advancement and compensation without discrimination on protected grounds.
