Responsibilities
- Evaluate new and pending claims to determine applicable product requirements.
- Conduct inquiries to identify and contact beneficiaries or relatives to begin claim processes.
- Respond to advisors and beneficiaries via email or phone to confirm receipt of death claims.
- Engage with clients filing claims on policies that are no longer active.
- Assist claims adjudicators in progressing through their assigned workloads.
- Inform clients and advisors about available digital tools, self-service options, and organizational resources.
- Collaborate with internal departments to resolve cases efficiently and fulfill requests promptly.
- Maintain strong performance standards while consistently demonstrating empathy and professional conduct.
Compensation
Salary range is expected to be between $44,775.00 CAD - $74,625.00 CAD
Work Arrangement
Remote (Worldwide)
Other
- Bilingual
- Remote work arrangement
- Salary range is expected to be between $44,775.00 CAD - $74,625.00 CAD
- Employees have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
- Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
- Eligible employees have access to various retirement savings plans including pension and a global share ownership plan with employer matching contributions.
- Generous paid time off program in Canada includes holidays, vacation, personal, and sick days.
- Full range of statutory leaves of absence available.
- Equal Opportunity Employer
- Committed to fair recruitment, retention, advancement and compensation without discrimination.
- Priority to remove barriers to provide equal access to employment.
- Reasonable accommodation available upon request during application process.
