What You'll Do
Provide clear, responsive support to users navigating website creation and management. You'll troubleshoot technical issues, assist with domain setup, and help optimize site design for better visual appeal and functionality.
Guide users through e-commerce features and form integrations, ensuring their tools work as intended. Respond to inquiries about eligibility and setup for student discounts.
Conduct product testing to identify bugs and assess new features from a user perspective. Perform translation tasks as needed to maintain consistency across Korean and English content.
Requirements
You must be fully fluent in both Korean and English, with strong writing skills in both languages. Experience delivering customer support via email and live-chat is essential.
We expect a courteous, solution-focused approach when addressing user concerns. You should be comfortable learning digital tools quickly and explaining technical steps in simple terms.
Benefits
This is a fully remote role with no geographic restrictions. You can work permanently from any location, with flexibility built into the position’s structure.
