Responsibilities
- Partner Onboarding and Launch Management: Set up and train new stores on our platform, track incoming requests and progress to keep all our partner launches run smoothly and on time.
- Ongoing Partner Support: Engage with partner store teams, solve issues, and provide support to ensure a positive customer experience.
- Data and Reporting Support: Respond to ad-hoc data requests, monitor store data
Requirements
- Bilingual French/English full proficiency
- Customer support experience in a fast-paced environment
- Great organizational skills - an eye for detail and great administrative follow-ups
- Problem-solving ability and experience in working with performance metrics
- Excellent communication skills over the phone and via email
Compensation
A reasonable estimate of the range for new joiners for this role in the United States is a base salary of ~ $60,000 - $65,000
Work Arrangement
Hybrid — New York, Chicago
Additional Information
- Must be bilingual in English and French with full proficiency.
- Reasonable accommodation available upon request during application or interview process.
- Role is based in the United States with hybrid work model in New York or Chicago.
