Keeper is on the hunt for a dynamic Bilingual (French) Training Specialist to supercharge our EMEA B2B Support division. If you're based in Ireland and ready to make an impact, we want you! This role offers hybrid flexibility for those near our Cork office, or full remote for those further afield.
We're not just another cybersecurity company—our software protects millions of people and thousands of organisations worldwide. Published in 21 languages and sold in over 120 countries, Keeper is a global cybersecurity powerhouse. Ready to level up customer training?
About Keeper
Keeper Security is revolutionising cybersecurity for people and organisations globally. Our intuitive solutions come with end-to-end encryption, protecting every user, on every device, everywhere. Our zero-trust privileged access management platform deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs, and ensure compliance. Trusted by millions and thousands of organisations, we're the leaders in password, passkey, and secrets management, privileged access, secure remote access, and encrypted messaging. Discover how our zero-trust and zero-knowledge solutions defend against cyber threats at KeeperSecurity.com.
About the Role
As our Bilingual (French) Training Specialist, you'll be the go-to expert for educating business customers and partners about Keeper's functionalities, features, and best practices. You'll design cutting-edge training modules, continuously update our approach, and ensure customers can leverage our software to drive serious business success.
Responsibilities
- Deliver killer training sessions that help customers become product pros, tailoring content to different audiences and skill levels
- Craft engaging training materials—guides, videos, webinars—that make learning a breeze
- Host interactive virtual training sessions, workshops, and webinars that encourage participation, questions, and hands-on learning
- Dive deep with customers to understand training needs, gather feedback, and continuously elevate our training programs. Provide post-training support to ensure smooth adoption and gather insights for product improvement
- Keep meticulous records of customer configurations and communications to build a comprehensive training knowledge base
- Maintain a well-organized training resource library and collaborate with internal teams to share insights that can enhance our products and support
- Communicate fluently with French and English-speaking customers, both verbally and in writing
Requirements
- 1+ years of training experience in SaaS B2B or equivalent customer service environments
- Bilingual rockstar: Native French with English fluency (verbal and written)
- Solid understanding of SaaS products and technologies
- Communication and presentation skills that could sell ice to an eskimo
- Ability to adapt training content on the fly for different audiences
- Project management skills that would make a Swiss watchmaker proud
- Proficiency in Google Docs and MS Office tools
- Interpersonal skills that can turn customers into fans
- Analytical prowess and problem-solving that would impress Sherlock Holmes
- Flexibility to work independently and collaboratively across global regions and time zones
Benefits
- Onsite lunches
- Private healthcare (no wait period)
- Pension contribution (no wait period)
- Sick Pay
- Bike-to-Work Scheme (if local)
Keeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
